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What is FAQPRIME?

It is widely recognized that a poorly implemented onboarding strategy, coupled with insufficient self-service support, can result in users quickly abandoning your product. In the highly competitive landscape of today, this is a risk that businesses cannot afford to ignore. Faqprime stands out as an advanced knowledge management platform that utilizes artificial intelligence to enhance customer support and increase user engagement. It offers a diverse range of features, including personalized onboarding tours, contextual assistance within the application, prompts that encourage feature usage, in-app surveys, Net Promoter Score (NPS) tools, a product education academy, and a specific section for product updates. Moreover, Faqprime provides a customizable, SEO-optimized knowledge base that supports free SSL and custom domains. Designed for effortless integration with existing systems, the platform accommodates various multimedia formats and showcases advanced search functionalities. Additionally, Faqprime’s analytics deliver real-time insight into user engagement, enabling businesses to refine their support resources and improve user experience, ensuring that users stay engaged. With its extensive array of features, Faqprime not only aids in enhancing user satisfaction but also proves indispensable for businesses striving to improve retention rates. Ultimately, its capability to drive user engagement and streamline support processes makes it a vital asset for any organization aiming for success.

What is BrainStorm QuickHelp?

Empower your organization with a specialized learning platform designed specifically for software adoption, enhancing onboarding processes, decreasing support needs, fostering engagement, and increasing overall usage. Whether you're a Solution Provider bringing new clients on board, an IT department seeking a scalable solution for end-user training, or a Learning and Development team aiming to integrate employees into the company's technological framework, BrainStorm will enhance your outcomes significantly. Engage inactive users – BrainStorm stands out as the sole platform that actively reaches out to licensed users who have yet to log in. By converting these inactive users, the impact on usage shifts from a gradual increase to a significant surge. Boost adoption rates – Rather than merely instructing users on how to utilize features, BrainStorm emphasizes when and why these applications should be employed. This platform is designed to automate training that inspires users to transform their work habits. Custom course creation: Easily upload and organize your educational materials into BrainStorm Flows™, which are adaptive workflows that provide relevant and timely learning experiences for each individual. Learning tailored to roles: With customized content flows categorized by user groups, you can ensure that the appropriate information is presented to each audience member. Precision-targeted messaging: Engage and motivate previously inactive learners through timely and relevant communications, driving them to participate actively. This comprehensive approach not only facilitates smoother transitions but also cultivates a culture of continuous learning and improvement within your organization.

Media

Media

Integrations Supported

Amazon S3
Calendly
Dailymotion
Freshdesk
Google Workspace
Intercom
Microsoft Graph
Microsoft Teams
Microsoft Viva
Mixpanel
SAP SuccessFactors
Salesforce
Segment
ServiceNow
Slack
Vidyard
Vimeo
YouTube
Zapier
Zendesk

Integrations Supported

Amazon S3
Calendly
Dailymotion
Freshdesk
Google Workspace
Intercom
Microsoft Graph
Microsoft Teams
Microsoft Viva
Mixpanel
SAP SuccessFactors
Salesforce
Segment
ServiceNow
Slack
Vidyard
Vimeo
YouTube
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FAQPRIME

Company Website

www.faqprime.com

Company Facts

Organization Name

BrainStorm

Date Founded

1995

Company Location

United States

Company Website

www.brainstorminc.com

Categories and Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Security Awareness Training

Analytics / Reporting
Certification Training
Custom Test Building
Gamification
Industry Benchmarking
Non-Email Based Testing
Online Courses
Phishing Simulation
Pre-Assessments
Prebuilt Training Library

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

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