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What is fcase?

fcase serves as a comprehensive Fraud Orchestrator, taking a unified approach to the management of fraud that surpasses basic standalone detection methods by implementing an enterprise-wide strategy. This all-encompassing perspective on fraud data enables the standardization of interactions related to fraud cases, operational workflows, and governance frameworks, while also facilitating the normalization of performance and quality metrics. By leveraging next-generation technologies, fcase merges various data platforms and aggregates information from diverse fraud detection sources, allowing for the effective management of fraudulent activities at an enterprise scale through adaptive analytics. Covering a broad spectrum of financial crimes, risk compliance, and customer care systems, fcase centralizes alerts and events into a singular platform, catering to all your needs for reporting fraud investigations and ensuring compliance. Furthermore, fcase streamlines the management of multichannel fraud data, enhances data analytics centralization, and significantly boosts operational efficiency. For additional insights or to discover how we can enhance your fraud operations, please don’t hesitate to contact us at fraud.com.

What is Alterian?

Customers shape their own experiences, and Alterian's software skillfully identifies and maps the inherent pathways chosen by them, pinpointing crucial 'break points' in their journey and 'moments of truth' when they near important goals, which in turn enhances the quality of every interaction for both the customer and the brand. This functionality enables brands to evaluate and quantify the effects of each strategic journey, illustrating its impact on ongoing relationships and its implications for their overall business objectives. The platform is engineered to perpetually learn and apply the most effective enhancements, ensuring that each customer experience is consistently evolving and improving. Furthermore, Alterian provides a holistic view of the customer journey across a multitude of digital, offline, direct, and channel interactions. This continuous dialogue with customers allows for the visualization of comprehensive customer journeys, facilitating the tracking of significant changes in customer interest at every interaction point, ultimately cultivating stronger connections and deeper insights. In doing so, brands are equipped to adapt more swiftly to customer needs and preferences, leading to enhanced loyalty and satisfaction over time.

Media

Media

Integrations Supported

Amazon EC2
Amazon Web Services (AWS)
Udentify
aiReflex

Integrations Supported

Auth0

API Availability

Has API

API Availability

Pricing Information

Annual Subscription Fee
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

On-Prem

Supported Platforms

Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

fraud.com

Date Founded

2022

Company Location

United Kingdom

Company Website

www.fraud.com/products/fcase-fraud-orchestration

Company Facts

Organization Name

Alterian

Date Founded

1997

Company Location

United States

Company Website

alterian.com

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Insurance Industry
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Journey Orchestration

Not specified

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Sentiment Analysis

Journey Orchestration

Not specified

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