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What is FICX?

Unlock the possibilities of swift omnichannel experience creation and execution with the FICX No-Code CX Platform, turning what traditionally required months into just days. This adaptable solution enables you to design tailored omnichannel experiences for any industry, effortlessly merging both in-house and third-party functionalities. You can customize the visual elements to perfectly match your brand's identity, ensuring a seamless customer experience. By implementing digital customer engagement strategies across all touchpoints, you can greatly enhance self-service adoption, allowing customers to enjoy consistent experiences on various devices and screens. Furthermore, eliminate the gap between your clientele and technological systems with a fully integrated digital experience that enhances connectivity. Utilize a range of pre-built connectors, extensive APIs, and SDKs to easily link with back-end services, optimizing operations and improving user satisfaction. Ultimately, the FICX platform equips your business to swiftly adapt to changing customer demands, fostering a more responsive service environment. This innovative approach not only streamlines processes but also positions your organization at the forefront of customer experience excellence.

What is C3 AI Ex Machina?

C3 AI Ex Machina enables users to generate, enhance, and deploy AI-based insights without requiring any programming expertise. While you have knowledge of historical data, you will also gain the ability to foresee future developments. Effortlessly manage and prepare extensive datasets through established connectors to various enterprise systems. With just one click, you can enlarge your workspace to handle growing data volumes and diverse use cases. An abundance of ready-made templates, thorough training materials, and an active user community facilitate your quick mastery of the platform. You can implement your insights by seamlessly incorporating predictions into your enterprise systems or by crafting tailored business applications for use across the organization. The platform is designed for effortless scaling from 4GB to more than 1PB, featuring automated start and stop options, which ensures you only incur costs for what you actually use. This provides assurance that your initiatives will be sustainable and that the advantages you deliver will last. Users can collaborate, operate, and scale on the same platform that generates billions of AI predictions for some of the world's leading corporations. The platform’s adaptability and ease of use make it a prime option for organizations eager to effectively leverage AI capabilities, while also fostering innovation and collaboration among its users.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
C3 AI Suite
Five9
Google Cloud Platform
IBM Cloud
Intelligent Management Center
JewelSuite
Microsoft 365
NiCE CXone Mpower
ORTEC
Salesforce
Snowflake
Stripe
Zendesk

Integrations Supported

Amazon Web Services (AWS)
C3 AI Suite
Five9
Google Cloud Platform
IBM Cloud
Intelligent Management Center
JewelSuite
Microsoft 365
NiCE CXone Mpower
ORTEC
Salesforce
Snowflake
Stripe
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$395 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FICX

Date Founded

2012

Company Location

Israel

Company Website

ficx.com

Company Facts

Organization Name

C3 AI

Company Location

United States

Company Website

c3.ai/products/c3-ai-ex-machina/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

No-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

No-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

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