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What is Facio?

Facio offers AI-enhanced software infrastructure specifically designed for specialty insurance organizations, including Managing General Agents (MGAs). Our cutting-edge platform, FacioMGA, supports the entire lifecycle of policies, which includes steps such as submission intake, risk assessment, underwriting, quoting, binding, policy issuance, endorsements, billing, commissions, compliance, reporting, renewals, and various integrations. Clients enjoy the flexibility to tailor products, rating criteria, eligibility requirements, workflows, documents, and permissions without the necessity of reengineering their technology for each program they implement. Furthermore, Facio supplies independent services that assist with surplus-lines tax and fee calculations, SIC/NAICS classification, sanctions screening, actuarial functions, and automated processes for addressing carrier declinations. Our innovative Org2vec technology creates a memory system founded on evidence that connects policies, contracts, financial records, assets, suppliers, cybersecurity protocols, and operational data. Alongside this, Facio Eigen offers a zero-trust control framework that rigorously enforces permissions, rules, approvals, and audit trails for decisions and actions enhanced by AI. Utilizing these sophisticated technologies allows organizations to optimize their workflows, improve compliance measures, and ultimately drive better business outcomes. The integration of these tools positions us as leaders in enabling a more efficient and compliant insurance sector.

What is Cara?

Cara by Oyster Technologies, Inc. is a comprehensive AI-driven service and communication platform tailored for insurance agencies, brokerages, and MGAs. It unifies policy servicing, customer support, and internal collaboration under one intelligent system, powered by domain-trained generative AI. The platform consists of modular components that work together—Copilot, Service, Communication, and Knowledge—each designed to automate distinct parts of the insurance workflow. With Copilot, agents can analyze quotes, compare contracts, summarize policies, and automate form generation for faster bind submissions. The Service module centralizes all customer inquiries into a unified ticketing environment, where AI drafts responses, generates COIs, and automates follow-ups. Cara’s Communication AI enables around-the-clock support via voice and email, triaging calls, capturing claim FNOLs, and routing requests instantly. The Knowledge module lets teams upload and search across vast document sets, extracting insights and answers from policy data with secure, private AI models. Integrations with leading CRMs and AMS platforms, including Google Workspace, Outlook, Salesforce, and HubSpot, ensure a seamless fit within existing infrastructure. Designed with compliance and privacy at its core, Cara keeps all client and policy data encrypted and agency-owned. By automating over 70% of servicing workflows and saving each agent more than 10 hours per week, Cara transforms insurance operations into a faster, smarter, and more scalable business model.

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Integrations Supported

Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft Outlook
Salesforce

Integrations Supported

Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft Outlook
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$65/mo./user + cloud
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Facio

Date Founded

1600

Company Location

United States

Company Website

www.facio.io

Company Facts

Organization Name

Oyster Technologies

Date Founded

2024

Company Location

United States

Company Website

www.getcara.ai/

Categories and Features

Categories and Features

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