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What is FactoryTalk Remote Access?

Imagine having the capability to promptly meet customer demands and efficiently resolve production issues. With the FactoryTalk® Remote Access™ solution, there's no longer a requirement to travel for the management, configuration, or secure connection of customer equipment. This innovation allows you to deliver superior support from virtually anywhere. You can instantly connect to and assist customer machinery as soon as the need arises! Whenever customers reach out, you can rapidly establish a connection, no matter where you are located. By leveraging remote access, you avoid the high expenses and time lost due to travel for assistance. This not only aids your customers but also results in significant cost savings for your business. The ability to service customer equipment on demand enables you to provide faster solutions, reduce downtime, and enhance overall productivity. Prioritizing the safety of your operations is crucial; with features such as multi-factor authentication, encrypted communication protocols, and strict local access controls, you can effectively uphold security measures. Additionally, this method not only simplifies support processes but also cultivates stronger relationships with your clients, which can lead to long-term business growth. As a result, you position yourself as a reliable partner, ensuring customer satisfaction and loyalty.

What is Avast Business Premium Remote Control?

Easily and safely connect to your users' devices to retrieve files, manage applications, and resolve issues from virtually anywhere. Streamline your users' daily IT support needs remotely with outstanding effectiveness. Gain instant remote access to save on time, resources, and expenses. Provide fast and reliable assistance to your users from afar. Built into the Business Hub platform, it utilizes the same Avast agent, negating the requirement for additional software installations. Use the Business Hub to quickly connect to both Windows and Mac systems as long as there is internet connectivity. Help your users resolve their issues in real-time with a variety of tools available through an intuitive viewer interface. Keep track of audit logs to see which administrator connected to each device, monitor session durations, and review notes from each session. Remotely access any Windows or Mac device to install software, troubleshoot issues, switch users, and much more. You can also send log files and receive software updates to facilitate quicker troubleshooting and effectively resolve problems. This seamless connection not only boosts productivity but also enhances user satisfaction and fosters a more efficient workflow. In an ever-evolving digital landscape, maintaining such connectivity is essential for modern IT management.

Media

Media

Integrations Supported

ISL Light Remote Desktop

Integrations Supported

ISL Light Remote Desktop

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$499.99 per year
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rockwell Automation

Date Founded

1903

Company Location

United States

Company Website

www.rockwellautomation.com/en-us/products/software/factorytalk/remote-access.html

Company Facts

Organization Name

Avast

Company Location

Czech Republic

Company Website

www.avast.com/en-us/business/console/premium-remote-control#pc

Categories and Features

Manufacturing

Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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