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What is Faveo Helpdesk?
Faveo was designed with the specific purpose of addressing the requirements of startups and small to medium-sized enterprises by offering a ticket-based support system. In the fiercely competitive landscape of today's startups, maintaining customer loyalty poses a significant challenge.
Key Features Include:
- Asset Management
- Integration with Email
- Customer Database
- Self-Service Portal
- Invoicing and Billing
- Surveys and Feedback Mechanisms
- Knowledge Base Resources
- Alerts and Escalation Procedures
- Contract Management Solutions
- Incident Management Systems
- Management of Known Issues
- ITIL ITSM Service Desk
- Ticket Management Systems
- Help Desk Management Solutions
- Issue Tracking Capabilities
With these tools, businesses can enhance their operational efficiency and improve customer satisfaction.
What is 365Ticketing?
The 365Ticketing software streamlines the incident resolution process in accordance with service level agreements (SLAs) established with partners. When an incident ticket is created, it is immediately routed to the appropriate staff member, who is then notified via email. The system's monitoring features keep track of how long interventions take, which is subsequently confirmed by the end-user, forming the basis for client invoicing. With various reporting options available, this ticketing system facilitates a thorough examination of the root causes of incidents, aiding in their reduction over time. By utilizing the analytical insights gained from these reports and the historical data stored within the SaaS ticketing system, businesses can enhance employee response times and overall operational productivity. Furthermore, the 365Ticketing application significantly contributes to increased efficiency by ensuring that tickets are addressed and resolved quickly, adhering to the predetermined SLAs, which in turn fosters greater customer satisfaction and streamlined operations. This comprehensive approach not only addresses immediate issues but also promotes a proactive culture of continuous improvement within the organization.
Integrations Supported
Facebook
MSG91
WhatsApp
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
$485 one-time payment
Free Trial Offered?
Free Version
Pricing Information
$17.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ladybird Web Solution
Date Founded
2009
Company Location
India
Company Website
www.ladybirdweb.com
Company Facts
Organization Name
Soft Pepper
Company Location
Romania
Company Website
www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management