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What is Faveo Helpdesk?
Faveo was designed with the specific purpose of addressing the requirements of startups and small to medium-sized enterprises by offering a ticket-based support system. In the fiercely competitive landscape of today's startups, maintaining customer loyalty poses a significant challenge.
Key Features Include:
- Asset Management
- Integration with Email
- Customer Database
- Self-Service Portal
- Invoicing and Billing
- Surveys and Feedback Mechanisms
- Knowledge Base Resources
- Alerts and Escalation Procedures
- Contract Management Solutions
- Incident Management Systems
- Management of Known Issues
- ITIL ITSM Service Desk
- Ticket Management Systems
- Help Desk Management Solutions
- Issue Tracking Capabilities
With these tools, businesses can enhance their operational efficiency and improve customer satisfaction.
What is Deskero?
Deskero empowers even the tiniest teams to manage a variety of communication platforms simultaneously, including social media and email, without hassle. With just a few clicks, any email request can be converted into a ticket, allowing you to import the subject line, message content, and any attachments seamlessly. Furthermore, Deskero enhances this process with its smart filtering capabilities, which automatically transform incoming emails into tickets that are assigned specific attributes and directed to the right agent according to pre-set rules. This innovative platform significantly boosts your customer support efficiency, helping agents stay productive while simultaneously enhancing client satisfaction. In addition, users can effortlessly collect feedback and requests directly from their websites, whether using WordPress or Magento, by quickly implementing our customizable widget for a flawless customer service experience. Ultimately, Deskero empowers your team to deliver exceptional support, which in turn cultivates stronger bonds with your clientele. By utilizing this comprehensive tool, you can ensure that your support team is always equipped to meet evolving customer needs effectively.
Integrations Supported
Facebook
X (Twitter)
Desktop.com
Gmail
MSG91
WhatsApp
WordPress
Zendesk Sell
Integrations Supported
Facebook
X (Twitter)
Desktop.com
Gmail
MSG91
WhatsApp
WordPress
Zendesk Sell
API Availability
Has API
API Availability
Has API
Pricing Information
$485 one-time payment
Free Trial Offered?
Free Version
Pricing Information
$9 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ladybird Web Solution
Date Founded
2009
Company Location
India
Company Website
www.ladybirdweb.com
Company Facts
Organization Name
Deskero
Date Founded
2012
Company Location
United Kingdom
Company Website
www.deskero.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management