Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Sogolytics Reviews & Ratings
    862 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    2,976 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    4,121 Ratings
    Company Website
  • BrandMail Reviews & Ratings
    276 Ratings
    Company Website
  • Spidergap Reviews & Ratings
    113 Ratings
    Company Website
  • Abundantly Reviews & Ratings
    14 Ratings
    Company Website
  • Attentive Reviews & Ratings
    668 Ratings
    Company Website
  • Bucketlist Rewards Reviews & Ratings
    1,081 Ratings
    Company Website
  • Blumira Reviews & Ratings
    131 Ratings
    Company Website
  • Dash Billing Reviews & Ratings
    12 Ratings
    Company Website

What is FeedbackRIG?

Customers who voice their dissatisfaction frequently offer the most insightful perspectives for driving your business forward. We undertake the challenging responsibility of identifying patterns and emphasizing key areas that need your attention, enabling you to concentrate your energy on improving your operations. By evaluating how your product, service, and overall customer experience meet, fall short of, or exceed expectations, you can effectively lessen customer dissatisfaction and reduce churn rates. Continuously monitoring customer satisfaction plays a crucial role in pinpointing issues and resolving them swiftly. Our service streamlines the feedback interpretation process, allowing you to derive actionable insights and set Key Performance Indicators with ease. You can also collect feedback using your own domain via a simple URL, enhancing the customization of your approach. Furthermore, integrating user feedback into Trello cards simplifies the collection of screenshots and technical details, reducing the burden of managing customer inputs separately. Engaging your customers effectively can significantly improve loyalty and retention. In conclusion, acknowledging and addressing customer feedback not only enhances satisfaction but can lead to lasting success for your business. By making these improvements, you position your company for a promising trajectory in a competitive market.

What is CFN Insight?

Clarivate Customer Experience (CX) Services, formerly known as CustomersFirst Now, is grounded in the belief that centering customers within a business framework is vital for achieving both operational excellence and financial prosperity. We support companies in making customer prioritization a pressing focus, highlighting that every interaction serves as an opportunity to either delight or disappoint a customer, making it essential to grasp what truly engages them. Organizations in both B2B and B2C markets that adopt our program often see notable increases in revenue, higher retention rates, and improved profit margins. By utilizing our proven, data-driven approach, we enable you to identify the root causes of customer attrition and pinpoint specific pain points, which empowers you to develop actionable strategies that yield significant enhancements in customer experience and financial outcomes. CFN Insight distinguishes itself as the leading provider of customer journey mapping software, delivering exceptional visualizations, comprehensive reporting tools, action scorecards, dashboards, and insights to deepen your understanding of customer interactions and stimulate business expansion. Emphasizing these elements allows organizations to cultivate a culture that is not only customer-centric but also consistently surpasses customer expectations. Ultimately, fostering such an environment can lead to long-term loyalty and advocacy from customers, which are invaluable assets for any business.

Media

Media

Integrations Supported

PuppyGraph

Integrations Supported

PuppyGraph

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LogicInflux

Date Founded

2017

Company Location

United Kingdom

Company Website

feedbackrig.com

Company Facts

Organization Name

Clarivate

Date Founded

2016

Company Location

United Kingdom

Company Website

clarivate.com/customer-experience-services/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Popular Alternatives

Popular Alternatives

Usabilla Reviews & Ratings

Usabilla

SurveyMonkey
Ackee Reviews & Ratings

Ackee

Ackee Digital Enterprises