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What is Feedsocio?

Utilize Feedsocio to collect insights, reviews, and feedback directly from your customers, as they represent the most authentic assessors of your brand's capabilities and areas for improvement. Through the Public Portal, allow them to vote on prospective features that could soon enhance your offerings, thereby involving them in your development process. You will gain access to a robust admin dashboard that gathers all customer feedback in one easily navigable space. By focusing your growth strategy on the most favored customer suggestions, you can formulate an efficient roadmap for your brand's evolution. Present this journey visually with a clear and customizable roadmap that reflects your operational workflow. Moreover, enhance communication with your clientele by leveraging the integrated feedback portal, ensuring that their opinions are acknowledged and considered in your decision-making. This strategy not only increases customer engagement but also enables them to take an active part in determining the trajectory of your brand’s future, ultimately strengthening their loyalty and connection to your business. By actively involving customers in the process, you create a community that feels valued and invested in your brand's success.

What is Beheard?

Beheard Labs is a cutting-edge platform that leverages artificial intelligence to deepen customer insights, empowering teams to effectively understand and react to feedback from their clientele. By merging automation with advanced analytics, it streamlines the methods organizations employ to collect, analyze, and apply insights, thus enabling businesses to quickly convert raw feedback into clear, actionable information. With the capabilities of Beheard, the duration required to extract these insights is notably shortened. Key Features - Automated Research: Seamlessly query and classify your database in natural language, launch campaigns, and generate reports without any manual intervention. - Customer Voice Agent: An always-on AI agent that interacts with users through engaging, conversational inquiries across multiple platforms, including email, Slack, in-app, and web interfaces. - Comprehensive Customer Profiles: Integrate diverse sources of Voice of Customer data into unified profiles that provide suggestions for the optimal next step. - Brand and Reputation Oversight: Recognize positive experiences to foster advocacy while taking proactive measures to tackle negative feedback, thereby protecting your brand’s reputation and integrity. This platform not only boosts operational efficiency but also greatly enhances the quality of customer engagement, ultimately leading to stronger relationships between businesses and their customers. In a rapidly evolving marketplace, Beheard Labs stands out as an essential tool for organizations aiming to stay ahead of customer needs and expectations.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$3000/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Feedsocio

Date Founded

2022

Company Location

United States

Company Website

feedsocio.com

Company Facts

Organization Name

Beheard Labs

Date Founded

2024

Company Location

United States

Company Website

www.gobeheard.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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