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What is Field Solution Group?

Utilize the strength of positive reviews to keep a leading position in your field. By gathering more favorable feedback, you can build a higher level of trust with potential clients than your competitors. Search engines will recognize your extensive positive presence online, which can improve your search rankings and make your business a go-to choice for newcomers. Additionally, you can boost your local search visibility while effectively monitoring your reputation on over 300 review sites. It's vital to ensure that your business is visible in the correct spaces when potential customers are searching. A single unfavorable review can deter as many as 30 prospective clients, highlighting the necessity of addressing concerns head-on. Our automated system allows your business to tackle negative experiences before they are aired publicly, enabling you to manage customer relations proactively. We equip you with the means to turn adverse situations into positive experiences by facilitating prompt communication with unhappy customers, ensuring you seize every chance to enhance your service. By focusing on customer satisfaction and adept feedback management, your business can not only survive but flourish in an increasingly competitive market. This proactive approach will not only safeguard your reputation but also foster a loyal customer base that drives long-term success.

What is Feed It Back?

Regardless of how you interpret success, it's crucial to set your primary performance indicators in Feed it Back, which will aggregate the required data to assess customer opinions about your business. The dashboard offers an in-depth look at your performance, enabling you to evaluate metrics across different regions and venues with precision. This analysis helps you understand what elements customers value most while also identifying opportunities for improvement, ensuring their ongoing support and recommendations to others. Our team of specialists will collaborate closely with you, spotting trends and ensuring that even the smallest details are not missed, while providing insights that can enhance your brand's standing. You can collect customer feedback using sophisticated, customizable surveys that are user-friendly and efficient, which optimizes response rates and reduces the likelihood of drop-offs. Moreover, leveraging online reviews is crucial for fine-tuning your operations. By actively engaging with these reviews, you not only boost your brand's presence online but also show customers that their input is valued and acted upon. This proactive approach can significantly enhance customer loyalty and cultivate a vibrant community around your business. It's important to remember that every piece of feedback contributes to a richer understanding of your customer base, ultimately guiding your strategic decisions.

Media

Media

Integrations Supported

Access EPoS
Facebook
Google Business Profile
Tripadvisor
Vita Mojo
YP (Yellow Pages)
Yelp
me&u

Integrations Supported

Access EPoS
Facebook
Google Business Profile
Tripadvisor
Vita Mojo
YP (Yellow Pages)
Yelp
me&u

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Field Solution Group

Date Founded

2015

Company Location

United States

Company Website

www.fieldsolutiongroup.com

Company Facts

Organization Name

Feed It Back

Date Founded

2008

Company Location

United Kingdom

Company Website

feeditback.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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