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What is FieldCap?

FieldCap is a reliable software solution designed specifically for field ticketing in the oilfield service sector. With an intuitive interface, it streamlines the management of field tickets, billing tasks, and customer approvals, catering to both on-site and office workflows. Its notable field features include the ability to duplicate tickets, secure email approvals, function offline, use a digital stamp, and keep a detailed change log. On the office side, FieldCap provides a ticket management system, allows for batch approvals, offers various export options, automates ticket numbering, and includes inventory tracking along with detailed reporting capabilities. This multifaceted approach ensures that FieldCap significantly boosts productivity and operational efficiency in managing oilfield services. Additionally, the software's flexibility enables firms to adapt it to their specific needs, further enhancing its value in a competitive industry.

What is Awesome Support?

Your WordPress site simplifies customer support significantly, as it meticulously logs every action taken on each ticket. With complete oversight, you can configure automatic notifications to be dispatched during six pivotal events, including the creation of a new ticket or a ticket response. You maintain total authority over all text and visuals presented. Our advanced add-ons enhance your email capabilities and expand your event options. You can efficiently allocate tickets to agents with the lightest workloads, and our Smart-Agent add-on facilitates more intricate ticket routing. The flexibility of adding custom fields to your ticket forms is unmatched, with a remarkable selection of 13 different field types available—more than any other helpdesk plugin on the market! For those seeking even greater functionality, our premium custom-fields plugin offers enhanced features. You can also incorporate intricate logic into your forms through the Gravity Forms Bridge, ensuring that your ticketing system meets complex needs. Additionally, clients can easily attach files to tickets, as our system supports multiple attachments even in the free version, enhancing the user experience and making support more efficient. This robust feature set empowers you to handle customer inquiries effectively and respond to various scenarios with confidence.

Media

Media

Integrations Supported

Groundhogg
Microsoft Outlook
QuickBooks Online
WordPress

Integrations Supported

Groundhogg
Microsoft Outlook
QuickBooks Online
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$149 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FieldCap

Date Founded

2006

Company Location

Canada

Company Website

www.fieldcap.ca

Company Facts

Organization Name

Structured Markets Group

Company Location

Canada

Company Website

getawesomesupport.com

Categories and Features

Oil and Gas

Compliance Management
Equipment Management
Inventory Management
Job Costing
Logistics Management
Maintenance Management
Material Management
Project Management
Resource Management
Scheduling
Work Order Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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