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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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What is FirstResponse911?
FirstResponse911 fills the communication void between various public safety organizations.
When agencies operate in proximity or frequently collaborate, it becomes essential to exchange call information promptly to ensure the most efficient and effective response. In such scenarios, quickly relaying the initial call details and subsequent updates is crucial for initiating a response and enhancing it with additional resources as necessary. By ensuring all agencies have access to the same data, misunderstandings are minimized, leading to improved management of incident responses across different jurisdictions.
Additionally, FirstResponse911 equips public safety agencies with a system that automatically directs call data to relevant subscribing agencies according to predefined policies. This system mandates acknowledgment of receipt and confirms the agency's commitment to respond. In instances where multiple agencies serve a specific area, FirstResponse911 utilizes user-defined criteria to direct calls to the most suitable agency, ensuring a streamlined and effective response process. Thus, FirstResponse911 not only enhances inter-agency communication but also optimizes the overall response strategy.
What is BlackBerry AtHoc?
BlackBerry® AtHoc® is tailored to support government agencies in their efforts to be prepared for, respond to, and recover from emergencies and critical incidents. When crises arise, AtHoc facilitates the swift dissemination of vital information to both your team and the general public, ensuring that safety measures are upheld. The system’s robust security functions simplify the verification of safety across your entire organization, which alleviates confusion during emergencies. By using pre-set safety protocols and automatically sending updates from personnel's devices, you can access crucial real-time information that enables prompt decision-making. AtHoc® Alert offers a fast and secure way to notify staff, partner organizations, and the public about urgent situations through multiple communication methods. You can also track responses in real-time to ensure that your messages reach their intended recipients effectively. Furthermore, with AtHoc® Connect, you can collaborate securely with various public and private organizations to coordinate emergency responses while controlling alert distribution, which promotes a cohesive strategy for crisis management. This all-encompassing system not only boosts situational awareness but also significantly enhances the overall efficacy of emergency preparedness initiatives, making it an essential tool for modern crisis management. Ultimately, the integration of such a platform can lead to more resilient communities capable of facing unforeseen challenges.
Integrations Supported
RapidSOS
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
DataTech911
Date Founded
2013
Company Location
United States
Company Website
www.firstresponse911.com
Company Facts
Organization Name
BlackBerry
Date Founded
1984
Company Location
Canada
Company Website
www.blackberry.com/us/en/products/critical-event-management/blackberry-athoc
Categories and Features
EMS
Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management
Categories and Features
Emergency Notification
Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication