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What is Fixi?

Fixi allows individuals to easily report a range of issues, such as broken street lights, overflowing garbage bins, or uneven pavement, while ensuring that the appropriate personnel are assigned to resolve these matters. The process of submitting a report on the Fixi platform is user-friendly, and reporters receive real-time notifications regarding the actions being taken. Reports can be quickly routed to the designated handler, who can access the relevant tasks within Fixi and communicate directly with the reporter about any updates. As Fixi operates entirely on the cloud, users can remain informed at all times, and the entire setup can be finalized in just one day. The dashboard provides a clear visual representation of all reported issues, organized by type, location, team, and the handler assigned to each case. In addition, issues can be escalated to external contractors, and suppliers can be incorporated through intelligent links, thereby improving collaboration and efficiency in resolving community problems. This innovative approach not only simplifies the reporting process but also enhances communication among all stakeholders involved, creating a more responsive community. Overall, Fixi fosters a proactive environment for addressing local concerns effectively.

What is Accela?

The Accela Civic Platform acts as a strong backbone for our range of Civic Applications and additional solutions aimed at helping governments improve citizen services while meeting the needs of growing communities. It integrates shared technologies and functionalities within a Software as a Service (SaaS) structure, addressing the varied demands of government agencies, from expansive state entities to smaller local departments. This platform provides agencies with the critical resources required to support business operations for citizens, simplify the permit application workflow, and manage inspections effectively. Moreover, it is designed to be flexible and scalable, allowing for continuous innovation without the necessity of significant new technology expenditures. The platform enables the automation of both simple and complex tasks that span multiple departments and diverse process elements. In addition, our sophisticated workflow engine adeptly assigns responsibilities to users, oversees service level agreements, directs approvals and procedural steps, and guarantees that all activities are carried out seamlessly and punctually. Ultimately, this all-encompassing solution not only boosts agency efficiency but also significantly enhances the overall experience for citizens, fostering a more engaged and responsive community. With its comprehensive capabilities, the platform positions agencies to adapt to future challenges and opportunities effectively.

Media

Media

Integrations Supported

Integrations Supported

Blitzz
Connectif
Hyland IDP
Selectron Relay
VuSpex
cloudPWR

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Decos Global

Date Founded

1987

Company Location

Netherlands

Company Website

decos.com/en/government/public-space-reporting

Company Facts

Organization Name

Accela

Date Founded

1981

Company Location

United States

Company Website

www.accela.com

Categories and Features

Municipal

Not specified

Categories and Features

Citizen Engagement

Not specified

Code Enforcement

Not specified

Government

Not specified

Land Management

Not specified

Municipal

Not specified

Permit

Not specified

Public Works

Project Management
Service Request Management
Work Order Management

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