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What is Flowtrace?

We help you understand and improve the efficiency of your organization's work processes, leading to a more productive workforce and enhanced employee engagement while ensuring that clients receive the high-quality service they deserve. The obstacles created by organizational silos not only obstruct innovation, collaboration, and productivity but can also place even the most committed companies at considerable risk. Meetings are essential for steering your team's decision-making, making it imperative to provide meeting leaders and attendees with the necessary tools to drive better business outcomes. By enabling real-time interaction insights, you can elevate productivity and foster transparency throughout your teams. Flowtrace offers critical insights into team collaboration, allowing you to evaluate their performance effectively within the organization. Furthermore, recent research shows that more than 25% of employees are contemplating leaving their positions in the next year, with poor communication and collaboration identified as major contributors to this discontent. Tackling these challenges is vital not only for retaining talent but also for nurturing a vibrant workplace culture that encourages growth and stability. Ultimately, prioritizing effective communication will lead to a more satisfied and committed workforce.

What is Aquant?

Aquant provides service leaders, agents, and technicians with crucial insights at the precise moment they need them, allowing them to craft service experiences that are genuinely captivating. Often, the complexities of service are overlooked as products grow more sophisticated and customer demands increase. Additionally, the search for proficient service professionals can be a daunting task. This is where our expertise comes into play, helping you elevate service from a basic function to an extraordinary experience for your customers. By transforming specialized knowledge into user-friendly information for all technicians, you empower them to thrive in their positions. Furthermore, you can achieve a clearer understanding of your team's performance while benchmarking your key performance indicators against those of industry leaders. With essential insights into your workforce, customers, and equipment, service leaders are equipped to make more strategic and informed decisions. Our ultimate aim is to enhance the service experience, ensuring that every interaction not only meets expectations but also leaves a memorable impact on customers. In a world where service excellence is paramount, we strive to redefine what’s possible in the realm of customer engagement.

Media

Media

Integrations Supported

GitHub
Gmail
Google Calendar
Google Drive
Google Hangouts
Google Maps
Google Meet
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
SAP Store
Salesforce
Slack
Zendesk

Integrations Supported

GitHub
Gmail
Google Calendar
Google Drive
Google Hangouts
Google Maps
Google Meet
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
SAP Store
Salesforce
Slack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Flowtrace

Date Founded

2020

Company Location

United Kingdom

Company Website

www.flowtrace.co

Company Facts

Organization Name

Aquant

Date Founded

2016

Company Location

United States

Company Website

www.aquant.io

Categories and Features

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

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