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What is Fonada?

Utilize Fonada's CPaaS offerings to elevate your business communication strategies. Cloud Contact Center Solutions These solutions provide a thorough approach to handling both incoming and outgoing communications. They enhance operational efficiency through features such as call routing, monitoring, and recording capabilities. Customer support is improved by integrating unified communication channels and CRM systems. Automated outbound calling boosts agent productivity while minimizing downtime. The use of advanced dialing algorithms ensures a higher rate of call connectivity. Voice Solutions Voice Broadcasting/OBD enables the rapid and efficient dissemination of pre-recorded messages to a large audience. Virtual Numbers create a professional image and facilitate seamless call management. Number Masking safeguards privacy by concealing actual phone numbers during calls. Offering toll-free numbers improves customer service by making it easier for clients to reach out. IVR Solutions enhance the customer experience by utilizing interactive voice response systems that direct callers to the appropriate department. Additionally, the Click-to-Call Solution encourages customer engagement by enabling them to connect with your business effortlessly with a single click, ensuring a smooth communication pathway.

What is CALLMaster Software?

SpeechSoft Inc. focuses on developing and distributing telephony automation software while also providing hardware and comprehensive solutions that effectively integrate with various telephony systems, including VoIP, T1, Digital PBX, and Analog formats. Their flagship CALLMaster software combines six powerful telephony features into a single, all-encompassing package, making it an ideal solution for a wide range of business needs. The company’s telephony products are designed for scalability and are based on an open, non-proprietary framework, enabling businesses to create budget-friendly solutions tailored to their unique requirements. Founded in 1987, SpeechSoft, Inc. has utilized its extensive industry experience to deliver cost-effective telephony solutions across diverse sectors. Through strategic partnerships with leading companies like Microsoft and Dialogic, SpeechSoft is dedicated to providing cutting-edge solutions that adapt to the changing demands of its customers. Emphasizing the importance of long-lasting partnerships, the firm is committed to evolving its offerings in line with future developments in telephony technology, ensuring that clients remain at the forefront of innovation. This proactive approach not only enhances customer satisfaction but also positions SpeechSoft as a leader in the telephony automation sector.

Media

Media

Integrations Supported

FonaDial

Integrations Supported

FonaDial

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fonada

Date Founded

2018

Company Location

India

Company Website

www.fonada.com

Company Facts

Organization Name

SpeechSoft

Company Website

www.speechsoft.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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