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What is Freddy AI?

Our cutting-edge AI solution, powered by generative AI features, transforms the experiences of customers and employees in remarkable ways. Freddy AI is specifically crafted for seamless installation, setting the stage for achieving genuinely transformative business outcomes. By leveraging Freddy AI, you can deliver customized experiences, boost efficiency, and foster rapid innovation. Say goodbye to delays and uncomfortable interactions. With Freddy Self Service, you can smartly automate support tasks and enhance deflections, resulting in better self-service options and quick responses for customers while allowing your agents to concentrate on more complex responsibilities. Rather than pushing yourself to the limit, optimize your workflow. Freddy Copilot acts as your ongoing AI ally, offering contextual insights and information, reducing repetitive tasks, and ensuring all interactions are conversational, ultimately enhancing your team's productivity and effectiveness. This innovative approach not only streamlines processes but also empowers your workforce to excel in their roles.

What is Etiya Chatbot?

In the current business environment, improving the experiences of both customers and employees has become a primary priority for many strategic plans. As a result, utilizing the right technological solutions is crucial for effectively and swiftly addressing the needs of these groups. Chatbots, which can be either rule-based or driven by artificial intelligence, function as sophisticated conversational agents that replicate human interaction through digital messaging, facilitating real exchanges for a variety of purposes such as obtaining information and performing tasks. Rule-based chatbots provide automated replies that follow set guidelines, making them particularly effective for simplifying notification systems through direct information sharing and request handling. On the other hand, AI-driven chatbots deliver customized communication shaped by data and insights from various sources, improving resource allocation and operational efficiency while offering a more personalized user experience. As organizations become increasingly aware of the advantages these technologies offer, the prevalence of chatbots is steadily increasing, transforming how companies connect with their customers and employees. This shift not only enhances engagement but also drives innovation in customer service and internal processes.

Media

Media

Integrations Supported

Facebook Messenger
Freshworks Neo
Netomi
Teamstack
WhatsApp

Integrations Supported

Facebook Messenger
Freshworks Neo
Netomi
Teamstack
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Freshworks

Date Founded

2010

Company Location

United States

Company Website

www.freshworks.com/freddy-ai/

Company Facts

Organization Name

Etiya

Date Founded

2004

Company Location

Holland

Company Website

www.etiya.com/en/products/chatbot

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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