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What is FuseForward?

FuseForward offers essential service providers in sectors such as energy, education, and healthcare a well-defined route toward an advanced digital future, leveraging its vast knowledge in areas like cloud computing, intelligent systems, advanced analytics, and cybersecurity. In contrast to system integrators who start fresh with every project or technology vendors who supply only limited components of a solution, FuseForward employs its unique technology, products, and automation tools to hasten the implementation of intricate IT solutions. This approach not only ensures the delivery of intelligent and secure digital solutions but also enhances organizational performance in a timely manner. Furthermore, by streamlining processes and integrating various technologies, FuseForward positions its clients for sustained success in an increasingly digital landscape.

What is Expertflow Contact Center?

Enable your sales and support teams to function from any location while assisting clients via voice or chat, thus removing the need for conventional infrastructures such as servers or telephones. Our contact center software employs a flexible monthly pay-per-use pricing structure, facilitating scalability according to your needs. We utilize cloud services from leading providers across Europe, the Middle East, and South Africa, and enhance our offerings with additional local points of presence and numbers through collaborations in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. This approach distinguishes us from other cloud solutions, as it ensures that your customers will not experience latency issues that typically arise from long-distance server connections in the UK or the US. Should international fiber connections to Europe or the US face disruptions, our local points of presence will guarantee continuous service, thus maintaining impeccable customer support. With our cloud-based solution, you are not required to invest in server installations or phone purchases; a simple web browser is all that is needed to commence operations. This level of convenience fosters smooth transitions and provides the flexibility necessary to effectively manage customer interactions, ultimately enhancing the overall customer experience. In this way, your teams can focus on what truly matters: delivering exceptional service.

Media

Media

Integrations Supported

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

Integrations Supported

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FuseForward

Date Founded

1998

Company Location

Canada

Company Website

fuseforward.com

Company Facts

Organization Name

Expertflow

Date Founded

2007

Company Location

Switzerland

Company Website

www.expertflow.com/cloud-contactcenter/

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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