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What is FusionDMS?

FusionDMS is an all-encompassing software solution tailored for effectively managing disputes in community banks and credit unions. It streamlines the intake and case tracking processes for a variety of dispute types, such as debit and credit card challenges, ACH transactions, ATM disputes, checks, and remittance transfers. This tool enables staff to efficiently route cases, monitor their status, comply with Regulation E deadlines and alerts, document investigative actions, and maintain a comprehensive audit trail. The platform enhances workflow management for chargebacks, representments, and arbitration, significantly boosting the efficiency of dispute handling. A standout feature is the Chargeback Intercept, which empowers merchants to assess qualifying card disputes and offer a credit before a formal chargeback is filed. FusionDMS also works seamlessly with third-party investigators and can integrate with core systems from prominent financial technology providers like Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Financial institutions can choose to deploy the software on their own infrastructure or take advantage of FIntegrate’s AWS-hosted environment. Furthermore, FusionDMS thoroughly tracks disputes from their inception to resolution, ensuring a clear and streamlined process for all stakeholders involved. By adopting this software, financial organizations can greatly enhance their dispute resolution capabilities while also improving customer satisfaction levels. Overall, FusionDMS represents a crucial advancement in the tools available to financial institutions for managing disputes effectively.

What is Chargeback?

Chargeback is a specialized service designed to prevent chargebacks effectively, embodying its purpose with precision. This cutting-edge platform notifies users of transactions where a customer has initiated a chargeback, enabling automatic refunds before matters escalate. By adopting this proactive strategy, businesses can see a notable reduction in chargeback rates, ultimately leading to decreased fees and fewer disputes overall. The system sends automated alerts about impending chargeback requests 24 to 48 hours prior to their filing, granting ample time to issue a refund and avert the chargeback. Chargeback operates seamlessly in the background, offering peace of mind while fostering strong relationships with payment processors. There are no monthly minimums, contracts, or onboarding fees involved, making it accessible to businesses of any size. This solution is not only economical but also customized, as you only incur costs when a notification is triggered. With Chargeback, you can reap the rewards without needing to invest upfront, allowing you to focus on your core business operations without worry. Overall, this service represents a strategic investment in safeguarding your revenue and enhancing customer satisfaction.

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Media

Integrations Supported

Finastra
Fiserv

Integrations Supported

Braintree
Chargebee
PayPal
Recurly
Shopify
Stripe

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$35/alert
With Chargeback, you only pay when we provide an alert—each alert stops a chargeback. There are no onboarding fees, contracts, or monthly minimums. Start for free and only pay per alert. Our alerts notify you of incoming chargebacks 24-48 hours before they're officially filed, allowing you to automatically issue refunds and avoid chargebacks. This reduces your chargeback rate, lowers fees, and minimizes payment processor issues. You can cancel our service at any time.
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

FIntegrate Technology

Date Founded

2009

Company Location

United States

Company Website

fintegratetech.com

Company Facts

Organization Name

Chargeback.io

Date Founded

2023

Company Location

United Arab Emirates

Company Website

www.chargeback.io

Categories and Features

Banking

Not specified

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

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