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What is FusionDMS?

FusionDMS is an all-encompassing software solution tailored for effectively managing disputes in community banks and credit unions. It streamlines the intake and case tracking processes for a variety of dispute types, such as debit and credit card challenges, ACH transactions, ATM disputes, checks, and remittance transfers. This tool enables staff to efficiently route cases, monitor their status, comply with Regulation E deadlines and alerts, document investigative actions, and maintain a comprehensive audit trail. The platform enhances workflow management for chargebacks, representments, and arbitration, significantly boosting the efficiency of dispute handling. A standout feature is the Chargeback Intercept, which empowers merchants to assess qualifying card disputes and offer a credit before a formal chargeback is filed. FusionDMS also works seamlessly with third-party investigators and can integrate with core systems from prominent financial technology providers like Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Financial institutions can choose to deploy the software on their own infrastructure or take advantage of FIntegrate’s AWS-hosted environment. Furthermore, FusionDMS thoroughly tracks disputes from their inception to resolution, ensuring a clear and streamlined process for all stakeholders involved. By adopting this software, financial organizations can greatly enhance their dispute resolution capabilities while also improving customer satisfaction levels. Overall, FusionDMS represents a crucial advancement in the tools available to financial institutions for managing disputes effectively.

What is Chargebackhit?

Chargebackhit serves as a comprehensive solution for merchants aiming to drastically lower chargebacks and fraud, achieving reductions of up to 90%. By merging an integrated data source with advanced technology, it boosts efficiency and maximizes the return on investment for chargeback prevention strategies. The platform offers a unified data repository equipped with proprietary technology, significantly enhancing the effectiveness and ROI of chargeback mitigation efforts. Merchants can effectively thwart disputes and protect their revenue by rapidly sharing detailed transaction data with both issuers and customers. When customers initiate disputes regarding transactions with their issuers, Chargebackhit aids in preserving revenue by fostering customer loyalty and clarifying billing issues. Furthermore, the service cuts costs by tackling friendly fraud and proactively addressing disputes before they adversely affect chargeback statistics. Clients can conveniently access purchase details straight within issuer applications and online banking portals, thus improving their relationships with banks by lowering seller dispute ratios. In addition, Chargebackhit elevates customer satisfaction by reducing the time it takes to resolve chargebacks and disputes, leading to a more fluid transaction experience for everyone involved. Through this holistic strategy, the platform not only safeguards revenue but also lays the groundwork for enduring customer relationships and future business growth.

Media

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Media

Integrations Supported

Finastra
Fiserv

Integrations Supported

Ethoca
Verifi

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

FIntegrate Technology

Date Founded

2009

Company Location

United States

Company Website

fintegratetech.com

Company Facts

Organization Name

Chargebackhit

Company Location

Cyprus

Company Website

chargebackhit.com

Categories and Features

Banking

Not specified

Categories and Features

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