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What is FusionDMS?

FusionDMS is an all-encompassing software solution tailored for effectively managing disputes in community banks and credit unions. It streamlines the intake and case tracking processes for a variety of dispute types, such as debit and credit card challenges, ACH transactions, ATM disputes, checks, and remittance transfers. This tool enables staff to efficiently route cases, monitor their status, comply with Regulation E deadlines and alerts, document investigative actions, and maintain a comprehensive audit trail. The platform enhances workflow management for chargebacks, representments, and arbitration, significantly boosting the efficiency of dispute handling. A standout feature is the Chargeback Intercept, which empowers merchants to assess qualifying card disputes and offer a credit before a formal chargeback is filed. FusionDMS also works seamlessly with third-party investigators and can integrate with core systems from prominent financial technology providers like Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Financial institutions can choose to deploy the software on their own infrastructure or take advantage of FIntegrate’s AWS-hosted environment. Furthermore, FusionDMS thoroughly tracks disputes from their inception to resolution, ensuring a clear and streamlined process for all stakeholders involved. By adopting this software, financial organizations can greatly enhance their dispute resolution capabilities while also improving customer satisfaction levels. Overall, FusionDMS represents a crucial advancement in the tools available to financial institutions for managing disputes effectively.

What is Disputes Defender?

With the rise in chargebacks, it has become crucial for merchants to implement effective and user-friendly chargeback management systems. Worldpay Disputes Defender presents a comprehensive solution to tackle the costly and time-consuming issue of chargebacks, enabling you to focus on the core aspects of growing your business. As the largest global provider of enterprise payment solutions, we possess the technology and innovative capabilities necessary to support your international growth. We streamline the connections needed to manage your payments effortlessly, all through a single provider. Worldpay from FIS grants you extensive reach, significant revenue opportunities, and the agile adaptability that the future of payments demands. Our cloud-native modular core platform allows you to customize your banking solutions at your own speed, ensuring scalability as your business evolves. Disputes Defender provides an all-inclusive chargeback management service specifically designed for businesses like yours, allowing you to navigate disputes with ease. By leveraging our services, you can devote your resources entirely to achieving your strategic business goals while leaving complex chargeback issues behind. Ultimately, this partnership empowers you to elevate your business without the constant distraction of payment disputes.

Media

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Media

Integrations Supported

Finastra
Fiserv

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

FIntegrate Technology

Date Founded

2009

Company Location

United States

Company Website

fintegratetech.com

Company Facts

Organization Name

FIS

Date Founded

1968

Company Location

United States

Company Website

www.fisglobal.com/en/merchant-solutions-worldpay/products/disputes-defender

Categories and Features

Banking

Not specified

Categories and Features

Chargeback Management

Not specified

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