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What is FusionDMS?

FusionDMS is an all-encompassing software solution tailored for effectively managing disputes in community banks and credit unions. It streamlines the intake and case tracking processes for a variety of dispute types, such as debit and credit card challenges, ACH transactions, ATM disputes, checks, and remittance transfers. This tool enables staff to efficiently route cases, monitor their status, comply with Regulation E deadlines and alerts, document investigative actions, and maintain a comprehensive audit trail. The platform enhances workflow management for chargebacks, representments, and arbitration, significantly boosting the efficiency of dispute handling. A standout feature is the Chargeback Intercept, which empowers merchants to assess qualifying card disputes and offer a credit before a formal chargeback is filed. FusionDMS also works seamlessly with third-party investigators and can integrate with core systems from prominent financial technology providers like Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Financial institutions can choose to deploy the software on their own infrastructure or take advantage of FIntegrate’s AWS-hosted environment. Furthermore, FusionDMS thoroughly tracks disputes from their inception to resolution, ensuring a clear and streamlined process for all stakeholders involved. By adopting this software, financial organizations can greatly enhance their dispute resolution capabilities while also improving customer satisfaction levels. Overall, FusionDMS represents a crucial advancement in the tools available to financial institutions for managing disputes effectively.

What is Disputes Deflector?

At Worldpay from FIS, we understand the various challenges and frustrations associated with chargebacks, which drain valuable time, resources, and energy that could be better utilized for business growth. These chargebacks lead to operational difficulties and can create tension with customers, ultimately impacting your sales negatively. A large number of these complications can be alleviated by addressing claims earlier in the dispute resolution process. The Disputes Deflector aggregates dispute information from multiple card brands, allowing you to respond to customer claims more efficiently, thereby reducing both chargebacks and the revenue losses that accompany them. Additionally, Visa and Mastercard are introducing new services designed to decrease the occurrence of chargebacks. By leveraging these services, you can provide critical information earlier in the dispute process, enabling you to issue refunds or take preventative actions, which can prevent a dispute from escalating into a chargeback. This forward-thinking strategy not only improves customer satisfaction but also strengthens your financial performance, ultimately positioning your business for greater success. By taking proactive measures, you can create a more resilient operational framework that mitigates risks associated with disputes.

Media

No images available

Media

Integrations Supported

Finastra
Fiserv

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

FIntegrate Technology

Date Founded

2009

Company Location

United States

Company Website

fintegratetech.com

Company Facts

Organization Name

FIS

Date Founded

1968

Company Location

United States

Company Website

www.fisglobal.com/en/merchant-solutions-worldpay/products/fis-disputes-deflector

Categories and Features

Banking

Not specified

Categories and Features

Chargeback Management

Not specified

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