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What is FusionDMS?

FusionDMS is an all-encompassing software solution tailored for effectively managing disputes in community banks and credit unions. It streamlines the intake and case tracking processes for a variety of dispute types, such as debit and credit card challenges, ACH transactions, ATM disputes, checks, and remittance transfers. This tool enables staff to efficiently route cases, monitor their status, comply with Regulation E deadlines and alerts, document investigative actions, and maintain a comprehensive audit trail. The platform enhances workflow management for chargebacks, representments, and arbitration, significantly boosting the efficiency of dispute handling. A standout feature is the Chargeback Intercept, which empowers merchants to assess qualifying card disputes and offer a credit before a formal chargeback is filed. FusionDMS also works seamlessly with third-party investigators and can integrate with core systems from prominent financial technology providers like Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Financial institutions can choose to deploy the software on their own infrastructure or take advantage of FIntegrate’s AWS-hosted environment. Furthermore, FusionDMS thoroughly tracks disputes from their inception to resolution, ensuring a clear and streamlined process for all stakeholders involved. By adopting this software, financial organizations can greatly enhance their dispute resolution capabilities while also improving customer satisfaction levels. Overall, FusionDMS represents a crucial advancement in the tools available to financial institutions for managing disputes effectively.

What is Disputifier?

Our platform generates and submits customized responses automatically, which have proven to significantly improve your success rates during disputes. Utilizing advanced machine learning methodologies, we can identify and cancel orders that are likely to result in chargebacks, thereby allowing you to confidently process a larger number of orders. Each month, we manage thousands of disputes, which gives us the opportunity to run split tests on various strategies. Consequently, the responses you receive are backed by data and are highly efficient. Disputifier can be employed across an unlimited number of Shopify stores, but each store does require its own individual Disputifier account to maintain distinct response templates and notifications tailored to their specific requirements. This arrangement ensures that the messaging is perfectly aligned with the unique needs of each store. As a holistic solution for managing and preventing disputes and chargebacks, Disputifier utilizes cutting-edge algorithms and artificial intelligence to assess numerous data points, allowing us to make well-informed and strategic decisions for each case. With Disputifier, you can have confidence that your dispute management strategy will be both effective and streamlined. Additionally, our platform is constantly evolving, integrating feedback and new data to enhance performance over time.

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Integrations Supported

Finastra
Fiserv

Integrations Supported

2Checkout
Afterpay
Amazon Pay
Authorize.Net
Braintree
Klarna
PayPal
Shopify
Stripe

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$0.05 per order

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Online Training

Company Facts

Organization Name

FIntegrate Technology

Date Founded

2009

Company Location

United States

Company Website

fintegratetech.com

Company Facts

Organization Name

Disputifier

Company Website

www.disputifier.com

Categories and Features

Banking

Not specified

Categories and Features

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No Alternatives

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