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What is FusionDMS?

FusionDMS is an all-encompassing software solution tailored for effectively managing disputes in community banks and credit unions. It streamlines the intake and case tracking processes for a variety of dispute types, such as debit and credit card challenges, ACH transactions, ATM disputes, checks, and remittance transfers. This tool enables staff to efficiently route cases, monitor their status, comply with Regulation E deadlines and alerts, document investigative actions, and maintain a comprehensive audit trail. The platform enhances workflow management for chargebacks, representments, and arbitration, significantly boosting the efficiency of dispute handling. A standout feature is the Chargeback Intercept, which empowers merchants to assess qualifying card disputes and offer a credit before a formal chargeback is filed. FusionDMS also works seamlessly with third-party investigators and can integrate with core systems from prominent financial technology providers like Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Financial institutions can choose to deploy the software on their own infrastructure or take advantage of FIntegrate’s AWS-hosted environment. Furthermore, FusionDMS thoroughly tracks disputes from their inception to resolution, ensuring a clear and streamlined process for all stakeholders involved. By adopting this software, financial organizations can greatly enhance their dispute resolution capabilities while also improving customer satisfaction levels. Overall, FusionDMS represents a crucial advancement in the tools available to financial institutions for managing disputes effectively.

What is FINBOA?

Transform the handling of Reg E disputes by integrating process automation, compliant communication, and digital signatures, leading to an impressive 90% decrease in processing times. Additionally, elevate the performance of Customer Identification Programs (CIP), Customer Due Diligence (CDD), and management of loan exceptions by utilizing automated deadline alerts, electronic lists, and compliant correspondence to greatly expedite correction processes. FINBOA equips banks and credit unions with essential resources to revamp their back-office functions, enhancing operational efficiency, ensuring regulatory compliance, and improving customer satisfaction, all while reducing expenses and minimizing reputational risks. With a robust cloud-based automation platform and a collection of quick-to-deploy, user-friendly, and budget-friendly workflow solutions, FINBOA enables organizations to adopt process automation effortlessly. This forward-thinking strategy not only optimizes operational workflows but also empowers financial institutions to adapt rapidly to changing regulatory landscapes, ensuring they remain competitive. By embracing these innovative tools, organizations can significantly improve their overall service delivery and operational resilience.

Media

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Media

Integrations Supported

Finastra
Fiserv

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

FIntegrate Technology

Date Founded

2009

Company Location

United States

Company Website

fintegratetech.com

Company Facts

Organization Name

FINBOA

Date Founded

2016

Company Location

United States

Company Website

www.finboa.com/en/home

Categories and Features

Banking

Not specified

Categories and Features

Banking

Not specified

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Origins Reviews & Ratings

Origins

eCU Technology