FUGU Reviews & Ratings

FUGU

4.8 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 5 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is FusionDMS?

FusionDMS is an all-encompassing software solution tailored for effectively managing disputes in community banks and credit unions. It streamlines the intake and case tracking processes for a variety of dispute types, such as debit and credit card challenges, ACH transactions, ATM disputes, checks, and remittance transfers. This tool enables staff to efficiently route cases, monitor their status, comply with Regulation E deadlines and alerts, document investigative actions, and maintain a comprehensive audit trail. The platform enhances workflow management for chargebacks, representments, and arbitration, significantly boosting the efficiency of dispute handling. A standout feature is the Chargeback Intercept, which empowers merchants to assess qualifying card disputes and offer a credit before a formal chargeback is filed. FusionDMS also works seamlessly with third-party investigators and can integrate with core systems from prominent financial technology providers like Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Financial institutions can choose to deploy the software on their own infrastructure or take advantage of FIntegrate’s AWS-hosted environment. Furthermore, FusionDMS thoroughly tracks disputes from their inception to resolution, ensuring a clear and streamlined process for all stakeholders involved. By adopting this software, financial organizations can greatly enhance their dispute resolution capabilities while also improving customer satisfaction levels. Overall, FusionDMS represents a crucial advancement in the tools available to financial institutions for managing disputes effectively.

What is FUGU?

FUGU specializes in self-learning systems for fraud prevention, with its advanced software meticulously monitoring online payments after transactions because we truly believe that EVERY PAYMENT COUNTS! With a month-to-month operational model that poses no risk or long-term commitments, FUGU significantly minimizes false declines by 50%, successfully contests chargeback disputes 60% of the time, and detects various forms of fraudulent activity, including friendly fraud. Additionally, FUGU provides a chargeback liability shift service, addressing both fraud and authorization reason codes. Living up to our motto, "EVERY PAYMENT COUNTS," we implement a distinctive KYC system that streamlines verification processes, enhancing the success rates to be among the highest in the industry. FUGU is an essential tool for online payment systems, catering to: 1. eCommerce platforms - compatible with all environments, including a dedicated Shopify app 2. Payment gateways 3. Software as a Service (SaaS) - offering continuous risk assessments 4. Investment firms and exchanges for managing investor deposits 5. Gaming and casino industries 6. Banks and credit card companies 7. Chargeback guarantees FUGU is compatible with all major eCommerce platforms and provides tailored solutions, including fraud detection and prevention applications for Shopify, WooCommerce, Magento, BigCommerce, and Wix, ensuring comprehensive protection across the board. Furthermore, our commitment to excellence means we continually adapt and improve our offerings to meet the evolving needs of the market.

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Integrations Supported

Finastra
Fiserv

Integrations Supported

BigCommerce
Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
LivePerson
LoanPro
Magento
PrestaShop
Promise2Pay
Re:amaze
Shopify
Squarespace
VTEX
Wix
WooCommerce
Zendesk Chat

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$99
Decision support (fraud detection) - free up to 300 orders \ per month, next plan $99, and so on.

Chargeback liability - starting at 0.0025\transaction

KYC - Individual pricing per client's needs
Free Version

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FIntegrate Technology

Date Founded

2009

Company Location

United States

Company Website

fintegratetech.com

Company Facts

Organization Name

FUGU Risk

Date Founded

2018

Company Location

Israel

Company Website

bit.ly/39DMjF0

Categories and Features

Banking

Not specified

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

KYC

Not specified

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