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What is Galaxy AI?

Samsung's Galaxy AI is a comprehensive suite of artificial intelligence features designed to enhance user engagement with its latest devices, which include smartphones, tablets, and wearables. This cutting-edge system integrates on-device capabilities with cloud services to provide functionalities like real-time translation during calls, advanced photo editing, intelligent predictive text, and personalized search suggestions. Among its notable features, Circle to Search allows users to effortlessly collect information by circling items on their screens, while the Live Translate function facilitates instantaneous audio and text translations to improve multilingual communication. These sophisticated AI tools are intended not only to simplify daily interactions but also to emphasize user privacy through robust security measures. By seamlessly blending innovation with user-centric design, Galaxy AI aspires to foster a more integrated and intuitive experience across the entire Samsung ecosystem. In doing so, it positions itself as a leader in the realm of smart technology.

What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

Media

Media

Integrations Supported

Asset Panda
ClickUp
Freshservice
GitHub
Google Workspace
Jira Service Management
LumApps
Microsoft 365
Microsoft Azure
Microsoft Teams
Okta
Ping Identity
Resolve
SAP Cloud Platform
SAP SuccessFactors
ServiceNow
Slack
UiPath
Workday Adaptive Planning
Zendesk

Integrations Supported

Asset Panda
ClickUp
Freshservice
GitHub
Google Workspace
Jira Service Management
LumApps
Microsoft 365
Microsoft Azure
Microsoft Teams
Okta
Ping Identity
Resolve
SAP Cloud Platform
SAP SuccessFactors
ServiceNow
Slack
UiPath
Workday Adaptive Planning
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Samsung

Date Founded

1938

Company Location

South Korea

Company Website

www.samsung.com/us/galaxy-ai/

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

Categories and Features

Categories and Features

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