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What is GetFeedback?

Gain a deep understanding of your clientele. Customer experience management designed for Salesforce empowers you to effectively prioritize your customers. By merging feedback data with Salesforce insights, you can develop a holistic view of the customer journey. When feedback is integrated within Salesforce, it stays current and easily accessible. This allows for quick reactions to critical feedback and supports proactive changes within your organization that can create significant improvements. Transform your customer experience in just a matter of days instead of taking months. Whether you are just starting with Salesforce or have extensive experience, GetFeedback streamlines the initiation of a CX strategy that aligns with your goals. Over 10,000 leading brands worldwide rely on this solution for managing their customer experiences. By making decisions based on real-time data, you can cultivate stronger customer relationships and propel your business forward. Ultimately, leveraging this approach can lead to increased customer loyalty and sustained growth.

What is Alchemer?

Alchemer is the perfect solution for businesses seeking customer, market, and employee feedback, particularly for those that have moved beyond SurveyMonkey or wish to avoid the high costs and complexities associated with Qualtrics. With the Alchemer Platform, you can efficiently and effectively close the feedback loop with both customers and employees, making it the fastest and simplest choice available. By utilizing Alchemer Survey and Alchemer Mobile to gather valuable insights, you can seamlessly integrate these responses into your operations through Alchemer Workflow, ensuring that no feedback goes unaddressed. This comprehensive approach not only enhances engagement but also drives meaningful improvements across your organization.

Media

Media

Integrations Supported

5X
KonnectzIT
Salesforce
Campaign Monitor
Echoes
QEval

Integrations Supported

5X
KonnectzIT
Salesforce
APIANT
Alida
Aritic PinPoint
COZYROC SSIS+ Suite
Codeless Platforms Alerting Software
Flow XO
Integrately
LeadSimple
Mailchimp
ProjectManager
Salesforce Agentforce Marketing
Tableau
Truto
Workato

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Individuals
Free - $0
Basic License - $25 per month
Standard License - $84 per month
Market Research License- $125 per month

Team and Enterprise - custom pricing
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

SurveyMonkey

Date Founded

1999

Company Location

United States

Company Website

www.getfeedback.com

Company Facts

Organization Name

Alchemer

Date Founded

2006

Company Location

United States

Company Website

www.alchemer.com

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Not specified

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

Online Quiz Makers

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Experience

Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Not specified

Online Quiz Makers

Not specified

SMS Survey

Survey Builder

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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