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What is GetFeedback?

Gain a deep understanding of your clientele. Customer experience management designed for Salesforce empowers you to effectively prioritize your customers. By merging feedback data with Salesforce insights, you can develop a holistic view of the customer journey. When feedback is integrated within Salesforce, it stays current and easily accessible. This allows for quick reactions to critical feedback and supports proactive changes within your organization that can create significant improvements. Transform your customer experience in just a matter of days instead of taking months. Whether you are just starting with Salesforce or have extensive experience, GetFeedback streamlines the initiation of a CX strategy that aligns with your goals. Over 10,000 leading brands worldwide rely on this solution for managing their customer experiences. By making decisions based on real-time data, you can cultivate stronger customer relationships and propel your business forward. Ultimately, leveraging this approach can lead to increased customer loyalty and sustained growth.

What is EvaluationsHub?

EvaluationsHub simplifies the feedback collection process by automating evaluations and consolidating all feedback data into one accessible platform. The software supports a variety of feedback types, from surveys and meetings to document reviews, and is designed to integrate with over 1,600 business tools, including Salesforce, CRM, and project management systems. By offering customizable templates and pre-set evaluation frequencies, EvaluationsHub ensures businesses can gather actionable data on customer and supplier performance with minimal effort. The platform also features automated reminders, real-time reporting, and a simple, consultant-friendly interface. With its seamless integration, businesses can close the loop with clients by sharing progress updates and finalizing evaluations, improving trust and client relationships. EvaluationsHub empowers businesses to make informed decisions, improve satisfaction scores, and accelerate revenue growth through smarter, data-driven operations.

Media

Media

Integrations Supported

Salesforce
5X
Campaign Monitor
Echoes
HubSpot CRM
Kapiche
KonnectzIT
QEval
Qualtrics XM Platform
Salesforce Agentforce Education
Slack
SurveyMonkey
Zendesk

Integrations Supported

Salesforce
5X
Campaign Monitor
Echoes
HubSpot CRM
Kapiche
KonnectzIT
QEval
Qualtrics XM Platform
Salesforce Agentforce Education
Slack
SurveyMonkey
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

3€/managed customer/supplier
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveyMonkey

Date Founded

1999

Company Location

United States

Company Website

www.getfeedback.com

Company Facts

Organization Name

EvaluationsHub

Date Founded

2021

Company Location

France

Company Website

evaluationshub.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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