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What is Glassbox?

The Glassbox digital analytics platform offers advanced digital tools that empower businesses to enhance user experiences and foster growth effectively. In today's competitive landscape, it's crucial for organizations to guarantee that their mobile applications and websites function optimally while delivering exceptional user experiences. Furthermore, leveraging data produced by their operations is essential for analyzing each user session and tailoring customer journeys to boost engagement levels. Engineers rely on performance analytics to assess system reliability and performance metrics. Meanwhile, product managers seek insights into strategies that can elevate engagement and conversion rates. Additionally, customer service representatives need to identify the underlying causes of issues to efficiently resolve user problems and enhance overall satisfaction. This comprehensive approach ensures that all aspects of user interaction are continuously refined and improved.

What is Embrace?

Embrace transforms complex mobile data into valuable insights that can be acted upon. By collecting detailed session-level data for each user interaction, Embrace uncovers critical insights that enhance your growth potential. Elevate your goals for agile teams and outstanding user experiences with a mobile-first data platform crafted specifically for your requirements. Given that mobile technology is integral to your business, it also plays a crucial role in the daily lives of your users. The COVID-19 pandemic has significantly accelerated the trend towards mobile dependency. Opt for the only platform and team specifically designed for your mobile transformation, enabling you to deliver seamless user experiences that not only boost retention but also increase revenue. Embrace automatically highlights the impact of both known and unknown issues. You will be able to track any user's journey and analyze every technical detail and user action using a chronological visualization feature. Identify the root cause of problems swiftly by reproducing any issue on demand, allowing you to confront challenges directly. Embrace selectively captures the critical behavioral and technical data needed for informed decision-making, enabling you to effectively respond to user demands and improve overall satisfaction. This commitment to precision empowers your organization to excel within a competitive environment, ensuring you remain ahead of the curve. Ultimately, leveraging Embrace allows for a deeper understanding of user behavior, paving the way for sustained growth and innovation.

Media

Media

Integrations Supported

New Relic

Integrations Supported

New Relic

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Glassbox

Date Founded

2010

Company Location

Israel

Company Website

www.glassbox.com/solutions/

Company Facts

Organization Name

Embrace

Date Founded

2016

Company Location

United States

Company Website

embrace.io

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

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