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What is Gleap?

Engaging directly with your users allows you to develop exceptional software by pinpointing their prevalent challenges. By resolving issues more rapidly than competitors, you empower users to specify exactly where difficulties arise. Replay bugs as they occur to gain valuable insights from your users’ experiences. Recognizing their feedback helps build trust and strengthen connections. Leverage user feedback surveys to extract vital insights through targeted questionnaires that are seamlessly integrated into your application or website. The setup process is quick and easy, taking just minutes for both mobile and web platforms, enabling you to manage, track, and assign tasks from a centralized hub. In addition to screenshots and video replays, users can highlight and annotate the precise location of bugs for clarity. Streamline your operations by fully automating your workflow with Gleap, which is compatible with a variety of platforms, including Zapier. Recognizing and valuing users who promptly report issues can significantly enhance engagement and loyalty. By utilizing comprehensive bug reports, you can increase your productivity by 40%, eliminating the need for lengthy email correspondences with users. This proactive strategy ensures that you remain responsive to user needs while consistently enhancing your software offerings, ultimately leading to a better overall user experience. Maintaining an open line of communication with your users also fosters an environment of collaboration and innovation.

What is BugReplay?

BugReplay functions as a time machine designed to assist in identifying bugs. The browser extension captures a screencast of user interactions, synchronized with developer console logs and network activity, enabling rapid diagnosis and resolution of issues. Additionally, BugReplay is compatible with multiple browsers, including Chrome, Firefox, Safari, Edge, and Opera. Furthermore, you can also access BugReplay through its dedicated iOS mobile application, enhancing its usability across different platforms.

Media

Media

Integrations Supported

Asana
GitHub
Jira
Slack
Stackreaction
Trello
Zapier
Zendesk
Basecamp
ClickUp
GitLab
Google Chrome
HubSpot CRM
HubSpot Customer Platform
Microsoft Edge
Microsoft Teams
Mozilla Firefox
Notion
Opera
Safari

Integrations Supported

Asana
GitHub
Jira
Slack
Stackreaction
Trello
Zapier
Zendesk
Basecamp
ClickUp
GitLab
Google Chrome
HubSpot CRM
HubSpot Customer Platform
Microsoft Edge
Microsoft Teams
Mozilla Firefox
Notion
Opera
Safari

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Gleap

Company Website

gleap.io

Company Facts

Organization Name

BugReplay

Date Founded

2015

Company Location

United States

Company Website

www.bugreplay.com

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

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