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What is Gleap?

Engaging directly with your users allows you to develop exceptional software by pinpointing their prevalent challenges. By resolving issues more rapidly than competitors, you empower users to specify exactly where difficulties arise. Replay bugs as they occur to gain valuable insights from your users’ experiences. Recognizing their feedback helps build trust and strengthen connections. Leverage user feedback surveys to extract vital insights through targeted questionnaires that are seamlessly integrated into your application or website. The setup process is quick and easy, taking just minutes for both mobile and web platforms, enabling you to manage, track, and assign tasks from a centralized hub. In addition to screenshots and video replays, users can highlight and annotate the precise location of bugs for clarity. Streamline your operations by fully automating your workflow with Gleap, which is compatible with a variety of platforms, including Zapier. Recognizing and valuing users who promptly report issues can significantly enhance engagement and loyalty. By utilizing comprehensive bug reports, you can increase your productivity by 40%, eliminating the need for lengthy email correspondences with users. This proactive strategy ensures that you remain responsive to user needs while consistently enhancing your software offerings, ultimately leading to a better overall user experience. Maintaining an open line of communication with your users also fosters an environment of collaboration and innovation.

What is Bugzilla?

Bugzilla serves as a comprehensive server software solution designed to assist with the organization of software development endeavors. Its efficient database architecture significantly boosts both performance and scalability, making it a reliable choice for developers. Equipped with exceptional security measures, it protects the confidentiality of user data diligently. The platform features a sophisticated query tool that remembers past searches, enhancing its user-friendliness. In addition, it integrates email capabilities for smooth communication among team members. Users have the ability to tailor their profiles and manage their email preferences in a detailed manner. A thorough permissions system is also in place, allowing for precise control over access rights. Bugzilla has proven its dependability as the bug tracking system for Mozilla, demonstrating its effectiveness in demanding contexts. Numerous companies and organizations have embraced Bugzilla for their tracking requirements, showcasing its versatility across various projects. This page presents notable installations along with a compilation of public Bugzilla instances for reference. It focuses solely on minor bug fixes and performance enhancements without introducing new features or significant updates. Moreover, the database schema remains unchanged, guaranteeing stability, while updates to documentation and minor corrections to templates may be included. Overall, Bugzilla effectively meets the diverse needs of its user base, continuing to adapt and serve its community well. The platform’s longevity and adaptability further underscore its value in the software development landscape.

Media

Media

Integrations Supported

APIsec
Bountysource
Bugsnag
GitHub
HubSpot Customer Platform
Hughes Systique UTAF
Kovair QuickSync
Microsoft Teams
Open Bug Bounty
Panaya
Peaka
Portage
Slack
Stackreaction
Testuff
Veracode
Windward Hub
Zendesk
vREST

Integrations Supported

APIsec
Bountysource
Bugsnag
GitHub
HubSpot Customer Platform
Hughes Systique UTAF
Kovair QuickSync
Microsoft Teams
Open Bug Bounty
Panaya
Peaka
Portage
Slack
Stackreaction
Testuff
Veracode
Windward Hub
Zendesk
vREST

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Gleap

Company Website

gleap.io

Company Facts

Organization Name

Bugzilla

Company Website

www.bugzilla.org

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

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