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What is Globitel Retail Quality Management (RQM)?

RQM is a sophisticated platform engineered for capturing both video and audio, featuring desktop screen recording functionality to monitor the exchanges between customers and service representatives, all accessible through a web-based interface that supports transaction assessment and management. One of the most impressive features of Globitel’s solutions is their customizability, which allows businesses to adapt the system by incorporating new functionalities as their needs change, an essential factor for keeping pace with shifting business models. This level of adaptability can play a pivotal role in determining the success or failure of new service initiatives. Designed with an open architecture and a modular structure, RQM ensures improved scalability, making it easy to expand recording capabilities simply by adding relevant software and hardware elements. In addition, RQM’s distributed architecture in a multi-location environment enables the straightforward integration of new sites, promoting seamless operations and efficiency across different settings. This extensive flexibility not only enhances customer service interactions but also empowers organizations to stay proactive in their approach to customer engagement. Ultimately, this makes RQM an indispensable tool for companies aiming to refine their customer service strategies effectively.

What is Arise?

Elevate your clientele with swiftly adaptable, on-demand virtual assistance solutions. Engage with your customers whenever it suits them, using their favorite communication channels and addressing subjects that resonate with their interests. By gaining deeper insights into your customers and their needs, you can enhance your share of wallet significantly. Build enduring partnerships through consistent, personalized attention and genuine care. Now is the moment to transform customer experience management fundamentally. It is crucial to eliminate the notion of "acceptable failure" in service standards and move past traditional performance metrics. Leverage innovation to drive customer expansion and engagement. Arise Virtual Solutions has crafted the most advanced virtual-first customer service platform in the industry. Our unique technology connects leading global brands with an extensive network of gig-economy Service Partners who work from home. Through the adoption of pioneering developments in virtual training, flexible on-demand capacity, and stringent security protocols, Arise boosts customer acquisition, elevates share of wallet, and fosters sustainable growth in customer relationships. This groundbreaking strategy is poised to redefine the landscape of customer service and overall satisfaction, paving the way for a new era in customer engagement. As businesses prioritize these innovative approaches, they will unlock unparalleled opportunities for success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/retail-quality-management-system/

Company Facts

Organization Name

Arise

Date Founded

1994

Company Location

United States

Company Website

www.arise.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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