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What is Globitel Retail Quality Management (RQM)?

RQM is a sophisticated platform engineered for capturing both video and audio, featuring desktop screen recording functionality to monitor the exchanges between customers and service representatives, all accessible through a web-based interface that supports transaction assessment and management. One of the most impressive features of Globitel’s solutions is their customizability, which allows businesses to adapt the system by incorporating new functionalities as their needs change, an essential factor for keeping pace with shifting business models. This level of adaptability can play a pivotal role in determining the success or failure of new service initiatives. Designed with an open architecture and a modular structure, RQM ensures improved scalability, making it easy to expand recording capabilities simply by adding relevant software and hardware elements. In addition, RQM’s distributed architecture in a multi-location environment enables the straightforward integration of new sites, promoting seamless operations and efficiency across different settings. This extensive flexibility not only enhances customer service interactions but also empowers organizations to stay proactive in their approach to customer engagement. Ultimately, this makes RQM an indispensable tool for companies aiming to refine their customer service strategies effectively.

What is CoDI?

CoDI has been a key configurator that has played a significant role in the growth of Abantail since the company was founded. Developed initially in 2004 by the IKERLAN technology center, Abantail has continuously improved CoDI by adding a range of innovative features. This configurator empowers our clients to navigate the constantly changing market landscape, as its rapid adaptability and distinctive product vision greatly enhance operational flexibility. As a result, CoDI's versatility is crucial for facilitating entry into international markets, enabling tailored product and process customization to fit local requirements. Over the years, CoDI has been instrumental in assisting numerous clients in maintaining their competitive edge across diverse industries and sectors. The ongoing enhancements to CoDI ensure it will remain an essential resource for tackling future challenges and seizing new opportunities, thus solidifying its position as a cornerstone of our business strategy. Ultimately, the evolution of CoDI reflects our commitment to innovation and client satisfaction.

Media

Media

Integrations Supported

Qlik Application Automation

Integrations Supported

Qlik Application Automation

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/retail-quality-management-system/

Company Facts

Organization Name

Abantail

Date Founded

2004

Company Location

Spain

Company Website

abantail.com/en/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Product Configurator

2D Drawing
3D Modeling
Analysis & Constraints
Custom Pricing Options
Inventory Management
Recommendation Engine
eCommerce

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