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What is Globitel Retail Quality Management (RQM)?

RQM is a sophisticated platform engineered for capturing both video and audio, featuring desktop screen recording functionality to monitor the exchanges between customers and service representatives, all accessible through a web-based interface that supports transaction assessment and management. One of the most impressive features of Globitel’s solutions is their customizability, which allows businesses to adapt the system by incorporating new functionalities as their needs change, an essential factor for keeping pace with shifting business models. This level of adaptability can play a pivotal role in determining the success or failure of new service initiatives. Designed with an open architecture and a modular structure, RQM ensures improved scalability, making it easy to expand recording capabilities simply by adding relevant software and hardware elements. In addition, RQM’s distributed architecture in a multi-location environment enables the straightforward integration of new sites, promoting seamless operations and efficiency across different settings. This extensive flexibility not only enhances customer service interactions but also empowers organizations to stay proactive in their approach to customer engagement. Ultimately, this makes RQM an indispensable tool for companies aiming to refine their customer service strategies effectively.

What is Cisco Catalyst IR1100 Rugged Series Routers?

Internal and expansion modules offer the flexibility necessary to improve or modify WAN and storage elements in response to technological advancements and changing demands. The Cisco SD-WAN framework is designed for scalability and user-friendliness, providing a unified management system that supports the integration of enterprise networks into a widely distributed IoT ecosystem. With a streamlined form factor (under 2RU) and an average power consumption of merely 10 W, the setup and incorporation into cabinets with space and power constraints become effortless. Moreover, Cisco IOS XE boasts significant programmability along with inherent multilayer security features. This comprehensive software stack is ideally suited for automating various processes and workflows, facilitating the swift qualification and rollout of new services. The presence of dual cellular modules enables concurrent connections to two cellular networks, thereby improving WAN redundancy, enhancing data throughput, fostering load balancing, and accommodating differentiated services. Additionally, the hardware is engineered for durability and future readiness, equipped with 5G capabilities. As technology progresses, these attributes provide users with assurance of long-term adaptability and functionality. Ultimately, this ensures that enterprises can seamlessly evolve alongside technological trends and operational needs.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/retail-quality-management-system/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/routers/1100-series-industrial-integrated-services-routers/index.html

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

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