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What is Globitel Workforce Management (WFM)?

Organizations can gain valuable insights into their agents' activities and the techniques employed to execute those tasks. Globitel’s Workforce Management software offers a sophisticated suite of tools aimed at improving productivity within call center environments while also enabling real-time compliance monitoring. This is achieved through the strategic optimization of workforce resources via accurate forecasting, resulting in the development of more efficient schedules. By aligning the availability of skilled agents with anticipated traffic patterns throughout the day, this method not only guarantees that service levels are upheld but also reduces underutilization, thus enhancing overall efficiency and ensuring agent satisfaction. In addition, Globitel's Workforce Management software features advanced modules designed for smarter workforce management, which include essential functions like scheduling, forecasting, real-time monitoring, and oversight of key operational metrics such as call volumes, handling times, and agent shifts. Moreover, the program's adaptability facilitates quick adjustments to meet varying demand, enabling call centers to respond effectively to any changes in circumstances. This comprehensive approach ultimately supports the continuous improvement of operational performance and service quality.

What is Easy Employer?

Easy Employer is a cloud-based workforce management solution designed to streamline and automate the administration of employees across various industries. Its suite of features includes scheduling, attendance tracking, timesheet management, award interpretation, and payroll system integration. The smart rostering tool enables quick roster creation that aligns with employee availability and business needs, while also providing automatic shift assignments and real-time wage forecasts, which aid in cost-effective scheduling practices. In addition, the time and attendance feature offers precise tracking through biometric or mobile clocking options, effectively removing inconsistencies and ensuring accurate payroll disbursement. The award interpretation engine automates complex pay calculations, helping organizations comply with industry standards and significantly reducing the likelihood of payroll errors. Moreover, Easy Employer facilitates smooth integration with popular payroll and accounting software, thereby boosting operational efficiency for businesses. This all-encompassing platform ultimately allows organizations to enhance their workforce management capabilities, leading to improved time and resource efficiency while fostering a more organized workplace. As a result, companies can focus more on their core operations rather than getting bogged down by administrative tasks.

Media

Media

Integrations Supported

Integrations Supported

CloudPayroll
MYOB
QuickBooks Online
Xero

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$8 per user/month

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/workforce-management/

Company Facts

Organization Name

Easy Employer

Company Location

Australia

Company Website

easyemployer.com.au

Categories and Features

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance

Categories and Features

Workforce Management

Not specified

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