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Social IntentsProvide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom. Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary. There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.
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CCM PlatformThe Napersoft CCM Document Platform 8, compatible with both Microsoft® Windows and Linux, represents our most recent solution tailored for the modern interconnected environment. This platform boasts a variety of innovative features aimed at enhancing user experience and functionality. It serves as an ideal choice for businesses ranging from medium-sized to large enterprises, enabling the batch, interactive, and on-demand generation, formatting, and distribution of personalized customer communications across various channels such as print, text, email, and additional mediums. Moreover, this versatility ensures that companies can effectively engage with their customers, delivering timely and relevant information.
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smsmodesmsmode© serves as a Communication Platform As A Service, providing comprehensive mobile messaging routing solutions. Engage with your global customer base utilizing our cutting-edge and robust tools designed for effective communication. Our platform allows for seamless integration with your current systems, enabling you to enhance their capabilities through mobile messaging. Leverage our REST, SMPP, and various plugins to create tailored integrations for your applications, CRMs, ERPs, and beyond, with expert guidance and thorough documentation to help you succeed. This European solution not only adheres to GDPR standards but also boasts ISO 27001 and 27701 certifications, ensuring the highest levels of security. With a service level agreement (SLA) of 99.95%, we are committed to delivering reliability and excellence. Additionally, our commitment to corporate social responsibility reflects our dedication to ethical business practices in Europe.
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What is Adereso Helpdesk?
Streamline your Sales, Service, or Support channels into a unified interface with Adereso Help Desk, an omnichannel tool designed to improve every facet of your Customer Experience while reducing costs, automating processes, and tracking your team's performance. Seamlessly integrate the most popular communication platforms with our application, ensuring prompt responses to every message through our effective ticketing system that offers personalized attention for each unique case. You will have the ability to connect a variety of platforms, including Facebook, Messenger, Live Chat, Email, Twitter, WhatsApp, and more, all consolidated in one location. With our helpdesk, the flow of conversations is assured; every ticket keeps a record of interactions, so there's no need to repeat inquiries. Adereso Helpdesk simplifies the merging of tickets from multiple channels, facilitating smooth conversations across platforms thanks to our omnichannel capabilities. You can also easily share and receive images or files, like screenshots or stickers from Facebook, enhancing the interactivity and dynamism of your exchanges. By implementing Adereso Helpdesk, your team's communication efficiency can be significantly improved, allowing you to deliver an elevated service experience to your customers while fostering long-lasting relationships. Ultimately, this innovative solution ensures that your organization can adapt to customer needs more quickly and effectively.
Integrations Supported
Birdeye
Conversocial
Emplifi
Engagely.ai
Facebook Messenger
Google Business Profile
Heyday AI
LiveHelpNow
Mazaal AI
MyCashflow
Integrations Supported
Birdeye
Conversocial
Emplifi
Engagely.ai
Facebook Messenger
Google Business Profile
Heyday AI
LiveHelpNow
Mazaal AI
MyCashflow
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Date Founded
1998
Company Location
United States
Company Website
businessmessages.google/
Company Facts
Organization Name
Adereso
Date Founded
2014
Company Location
Chile
Company Website
www.adere.so
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management