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What is Gorgias?
Gorgias stands out as the top customer support solution for Shopify, significantly decreasing your initial response time by 30% and automating up to 30% of support tasks. Its robust integration feature enables you to modify or refund Shopify orders directly within Gorgias. Additionally, customers benefit from automated replies using template responses (macros) that include Shopify variables. You can conveniently oversee all customer communications—such as Facebook comments, social media interactions, and emails—consolidated in a single platform. This centralized management of customer interactions streamlines the support process, enhancing efficiency and response times.
What is Emporiqa?
A shopper asks "something for my dad's birthday under 100" and your search bar returns nothing. The product exists; the search just doesn't understand the question.
Emporiqa is AI chat that sells before the purchase and serves after it. Before: it recommends from your catalog, from a description or a photo, compares options, and adds to the cart in the chat. Ask for something you don't sell and it says so, then shows what you do carry. After: it answers delivery, returns, sizing and payment questions from your own pages, and shows order status.
When a shopper needs a person, your team takes over the chat. Anyone on the team can open any live conversation from the dashboard, with the full history, and alerts reach you by email, Slack, Teams, Discord or Google Chat. A conversation is billed once, when a shopper writes their first message, so bringing in a person adds no second charge. Voice is optional (+$0.15 per conversation where the shopper speaks).
Official plugins for WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius, and Shopware 6. Your first ~100 conversations are on us ($25 signup credit), then $0.25 per conversation. No monthly fee, no card needed to start, AI costs included. EU company, hosted in Germany. Free signup at emporiqa.com.
Integrations Supported
Magento
Appstle
Builder.io
ChannelReply
Claimlane
Datamorf
Fera
Flip
Gmail
OuterSignal
API Availability
API Availability
Has API
Pricing Information
$50.00/month
Unlimited users 350 tickets/month included All features
Free Version
Free Trial Offered?
Pricing Information
$0/month
Pay-as-you-go: $0/month base + $0.25 per conversation. New accounts get $25 of signup credit (~100 conversations) auto-applied at first store creation, no card required at signup. $59/month default cap, customer-adjustable from the billing dashboard. All accounts include unlimited team members and the full analytics dashboard with conversion tracking. No configuration needed.
Free Trial Offered?
Supported Platforms
SaaS
iPhone
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
On-Site Training
Company Facts
Organization Name
Gorgias
Company Location
United States
Company Website
www.gorgias.com/
Company Facts
Organization Name
Emporiqa
Date Founded
2025
Company Location
Bulgaria
Company Website
emporiqa.com
Categories and Features
Agentic Commerce
Not specified
Customer Service
Not specified
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Not specified
Remote Support
Not specified
Categories and Features
Conversational Commerce
Not specified