Front
4.3 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 3 Ratings
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What is Gorgias?
Gorgias stands out as the top customer support solution for Shopify, significantly decreasing your initial response time by 30% and automating up to 30% of support tasks. Its robust integration feature enables you to modify or refund Shopify orders directly within Gorgias. Additionally, customers benefit from automated replies using template responses (macros) that include Shopify variables. You can conveniently oversee all customer communications—such as Facebook comments, social media interactions, and emails—consolidated in a single platform. This centralized management of customer interactions streamlines the support process, enhancing efficiency and response times.
What is Front?
Front is a comprehensive customer service solution designed to enhance teamwork and collaboration. This robust platform empowers more than 9,000 businesses, including yours, to achieve exceptional five-star service effortlessly. By streamlining communication and integrating various tools, Front ensures that customer interactions are both efficient and effective.
Integrations Supported
AccessOwl
Aircall
Beam AI
CloudTalk
Ema
Facebook
Forethought
Instagram
Klaus
Macha
Integrations Supported
AccessOwl
Aircall
Beam AI
CloudTalk
Ema
Facebook
Forethought
Instagram
Klaus
Macha
API Availability
API Availability
Has API
Pricing Information
$50.00/month
Unlimited users 350 tickets/month included All features
Free Version
Free Trial Offered?
Pricing Information
$19.00/month/user
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)
Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)
Scale: $99/per user/per month for minimum 10 users.(billed annually)
Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)
Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Trial Offered?
Supported Platforms
SaaS
iPhone
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
24 Hour Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Gorgias
Company Location
United States
Company Website
www.gorgias.com/
Company Facts
Organization Name
Front
Date Founded
2013
Company Location
United States
Company Website
front.com
Categories and Features
Agentic Commerce
Not specified
Customer Service
Not specified
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Not specified
Remote Support
Not specified
Categories and Features
AI Customer Service
Not specified
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing
Conversational Support
Not specified
Customer Communications Management
Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization
Customer Engagement
Communication Management
Community Management
Live Chat
Customer Service
Alerts / Escalation
Appointment Management
Email Management
Live Chat
Performance Metrics
Workflow Management
Customer Success
Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics
Email Clients
Not specified
Email Management
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Employee Communication Tools
Audio / Video Conferencing
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Internal Communications
App Integration
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Social Sharing
Live Chat
Canned Responses
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Productivity
Collaboration
Notes Management
Project Management
Task Management
Team Chat
Remote Support
Live Chat
Real-time Chat
Team Communication
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Task Management
Video Conferencing
Team Management
Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Project Planning
Task Management
Third Party Integration
Workflow Management
Access Controls/Permissions
Calendar Management
Configurable Workflow
Task Management
Third Party Integrations
Workflow Configuration