Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • 3CX Reviews & Ratings
    4.4 out of 5 stars 1,237 Ratings
    Company Website for 3CX
  • Overmonitor Reviews & Ratings
    4.5 out of 5 stars 8 Ratings
    Company Website for Overmonitor
  • UptimeRobot Reviews & Ratings
    4.7 out of 5 stars 887 Ratings
    Company Website for UptimeRobot
  • Birdeye Reviews & Ratings
    4.7 out of 5 stars 5,195 Ratings
    Company Website for Birdeye
  • ScalaHosting Reviews & Ratings
    4.8 out of 5 stars 2,582 Ratings
    Company Website for ScalaHosting
  • WaitWell Reviews & Ratings
    4.8 out of 5 stars 213 Ratings
    Company Website for WaitWell
  • Visual Visitor Reviews & Ratings
    4.9 out of 5 stars 251 Ratings
    Company Website for Visual Visitor
  • Zendesk Reviews & Ratings
    4.3 out of 5 stars 8,616 Ratings
    Company Website for Zendesk
  • Odoo Reviews & Ratings
    4.2 out of 5 stars 1,729 Ratings
    Company Website for Odoo
  • Numa Reviews & Ratings
    5.0 out of 5 stars 14 Ratings
    Company Website for Numa

What is GotLiveChat?

Monitor your website effectively by utilizing one or more operators, establishing accounts for them as needed, and overseeing which websites they are permitted to manage. These operators have the capability to communicate privately with each other while keeping an eye on multiple websites to trace the sources of chat requests. Each operator is able to manage several websites simultaneously, and multiple operators can work together on the same collection of sites. Our live chat tool is designed to meet your unique customer support needs with flexibility. You can proactively engage with visitors on your website by sending them a chat invitation, presented as an interactive floating icon that they can choose to accept or dismiss. These invitations can be programmed to be dispatched at specific intervals or initiated manually by the operators. You have the option to display a standard 'chat now' graphic or a customizable chat invitation box featuring your unique message. This capability is especially advantageous for providing personalized invite requests that relate to the content visitors are engaging with, thereby enriching their experience. By implementing these strategies, you can cultivate stronger relationships with your audience, enhance customer satisfaction, and ultimately drive more meaningful interactions on your platform.

What is Chat for Jira Service Management?

Connect with your clients and address their inquiries promptly by implementing a live chat feature. Seamlessly integrate the live chat capabilities with support requests and issues tracked in Jira. You can communicate directly with your clients through tickets in Jira Service Management. By incorporating a chat widget on your customer portal or website, real-time interactions with customers become simple, allowing you to convert these conversations into Service Management requests and comments with ease. Customer messages are documented as comments in the Service Management requests, providing a clear record of the dialogue. Clients can view your public comments as part of the chat, promoting a cohesive connection between discussions and the issues at hand. Stay informed with live updates on the Service Management request queues, which reflect any issues arising from chat exchanges. Support agents have the flexibility to manage their online status, ensuring that customers are aware of their availability for chatting. Furthermore, monitor request queues and team availability using our Jira chat tool, enhancing effective communication and support for your customers. This feature not only bolsters the customer experience but also optimizes the efficiency of support operations, leading to increased satisfaction and productivity. Overall, integrating these tools allows for a more responsive and organized approach to client interactions.

Media

Media

Integrations Supported

Integrations Supported

Jira Service Management
RadiantOne

API Availability

API Availability

Pricing Information

$9.95 per month
Free Trial Offered?

Pricing Information

$10 one-time payment
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

GotLiveChat.com

Date Founded

2000

Company Location

United States

Company Website

www.gotlivechat.com

Company Facts

Organization Name

Appfire

Date Founded

2005

Company Location

United States

Company Website

appfire.com/products/chat-for-jira-service-management

Categories and Features

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

Categories and Features

Live Chat

Offline Form

Popular Alternatives

CareColl Reviews & Ratings

CareColl

Intellial Solutions

Popular Alternatives

LiveSupporti Reviews & Ratings

LiveSupporti

LiveSupporti.com
ActiveHelper Live Chat Reviews & Ratings

ActiveHelper Live Chat

Mentat Technologies
Zendesk Chat Reviews & Ratings

Zendesk Chat

Zendesk
4.4 out of 5 stars