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What is GovMetric?

Utilize insights derived from customer feedback to develop services tailored to meet the specific needs of your communities and citizens. A thorough understanding of the customer journey at various touchpoints allows you to leverage this critical information to drive meaningful change. Improve the management of official interactions with customers, including handling complaints and Freedom of Information requests. Our expertise is geared towards helping you formulate a sustainable strategy that transforms your approach to engaging with customers and communities. We empower public service organizations to create opportunities for significant citizen interactions that lead to real improvements in people's lives. Our partnerships encompass a diverse range of organizations, such as local councils, housing associations, national transportation services, law enforcement agencies, government bodies, educational institutions, and the NHS. GovMetric is more than just a technology provider; we bring over seventy-five years of collective experience in customer and citizen engagement. Our commitment is to go beyond the conventional role of a vendor; we prioritize authentic partnerships to effect positive changes in public service delivery. By fostering collaboration and innovation, we aim to revolutionize how public services are perceived and experienced by citizens.

What is 365 Community Engagement?

Enhancing collaboration between the community and law enforcement can greatly improve safety for everyone involved. In urgent situations, the swift actions of observant citizens, such as documenting an event or providing timely information, can literally save lives. The 365 Community Engagement platform equips everyday people with the tools to help safeguard their neighborhoods by enabling them to anonymously submit vital information to law enforcement directly from their mobile devices. This application guarantees that important details reach the authorities promptly, allowing for quicker responses to emergencies and more efficient crime resolution. Additionally, law enforcement can disseminate crucial crime notifications and safety information to the public while also enlisting community support for ongoing investigations. Citizens have the convenience of submitting non-emergency incident reports from their own homes, creating a seamless and user-friendly experience that reduces the burden of paperwork. Every report is automatically integrated with the Records Management System (RMS), ensuring timely assignments and follow-ups by officers, which enhances the communication dynamic between the community and law enforcement. By fostering this kind of engagement, the initiative not only improves transparency but also cultivates a shared commitment to maintaining safer neighborhoods. Engaging citizens in this way empowers them to take an active role in their community's safety and well-being.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GovMetric

Company Location

United Kingdom

Company Website

www.govmetric.com

Company Facts

Organization Name

365Labs

Date Founded

2001

Company Location

United States

Company Website

www.365labs.com/engage-community/

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

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