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What is GovMetric?
Utilize insights derived from customer feedback to develop services tailored to meet the specific needs of your communities and citizens. A thorough understanding of the customer journey at various touchpoints allows you to leverage this critical information to drive meaningful change. Improve the management of official interactions with customers, including handling complaints and Freedom of Information requests. Our expertise is geared towards helping you formulate a sustainable strategy that transforms your approach to engaging with customers and communities. We empower public service organizations to create opportunities for significant citizen interactions that lead to real improvements in people's lives. Our partnerships encompass a diverse range of organizations, such as local councils, housing associations, national transportation services, law enforcement agencies, government bodies, educational institutions, and the NHS. GovMetric is more than just a technology provider; we bring over seventy-five years of collective experience in customer and citizen engagement. Our commitment is to go beyond the conventional role of a vendor; we prioritize authentic partnerships to effect positive changes in public service delivery. By fostering collaboration and innovation, we aim to revolutionize how public services are perceived and experienced by citizens.
What is 365 Community Engagement?
Enhancing collaboration between the community and law enforcement can greatly improve safety for everyone involved. In urgent situations, the swift actions of observant citizens, such as documenting an event or providing timely information, can literally save lives. The 365 Community Engagement platform equips everyday people with the tools to help safeguard their neighborhoods by enabling them to anonymously submit vital information to law enforcement directly from their mobile devices. This application guarantees that important details reach the authorities promptly, allowing for quicker responses to emergencies and more efficient crime resolution. Additionally, law enforcement can disseminate crucial crime notifications and safety information to the public while also enlisting community support for ongoing investigations. Citizens have the convenience of submitting non-emergency incident reports from their own homes, creating a seamless and user-friendly experience that reduces the burden of paperwork. Every report is automatically integrated with the Records Management System (RMS), ensuring timely assignments and follow-ups by officers, which enhances the communication dynamic between the community and law enforcement. By fostering this kind of engagement, the initiative not only improves transparency but also cultivates a shared commitment to maintaining safer neighborhoods. Engaging citizens in this way empowers them to take an active role in their community's safety and well-being.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
GovMetric
Company Location
United Kingdom
Company Website
www.govmetric.com
Company Facts
Organization Name
365Labs
Date Founded
2001
Company Location
United States
Company Website
www.365labs.com/engage-community/
Categories and Features
Citizen Engagement
Not specified
Government
Not specified
Categories and Features
Public Safety
Not specified