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What is GovMetric?

Utilize insights derived from customer feedback to develop services tailored to meet the specific needs of your communities and citizens. A thorough understanding of the customer journey at various touchpoints allows you to leverage this critical information to drive meaningful change. Improve the management of official interactions with customers, including handling complaints and Freedom of Information requests. Our expertise is geared towards helping you formulate a sustainable strategy that transforms your approach to engaging with customers and communities. We empower public service organizations to create opportunities for significant citizen interactions that lead to real improvements in people's lives. Our partnerships encompass a diverse range of organizations, such as local councils, housing associations, national transportation services, law enforcement agencies, government bodies, educational institutions, and the NHS. GovMetric is more than just a technology provider; we bring over seventy-five years of collective experience in customer and citizen engagement. Our commitment is to go beyond the conventional role of a vendor; we prioritize authentic partnerships to effect positive changes in public service delivery. By fostering collaboration and innovation, we aim to revolutionize how public services are perceived and experienced by citizens.

What is CivicPlus Process Automation and Digital Services?

CivicPlus Process Automation and Digital Services equips local governments with the essential tools needed to provide citizens with accessible and convenient online services that align with budgetary constraints. Our user-friendly low-code platform simplifies the automation of various online services, eliminating the hassle of traditional paper processes. By integrating vital software systems, municipalities can streamline and enhance their daily operations. Citizens benefit from the ability to access services online, pay their bills, submit applications, obtain licenses, and much more, which significantly eases administrative burdens for both citizens and staff. Recognizing the challenges local governments face in transitioning to digital solutions, our clients typically see a revenue increase of around 20%. With more than 150 customizable pre-built templates available for immediate deployment, you can swiftly address the most frequent requests from both citizens and staff, making the shift to a digital-first approach smoother and more efficient. Embrace the future of local governance and transform the way you engage with your community.

Media

Media

Integrations Supported

Integrations Supported

CivicPlus Municipal Websites

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GovMetric

Company Location

United Kingdom

Company Website

www.govmetric.com

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/government-process-automation/

Categories and Features

Citizen Engagement

Not specified

Government

Not specified

Categories and Features

Government

Code Enforcement
Compliance Management
License Issuance
Permit Issuance
Self Service Portal
Utility Billing

Submission Management

Not specified

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