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What is GrabDefence?

GrabDefence is an advanced anti-fraud technology suite developed by Grab, the leading super app in Southeast Asia, aimed at helping businesses protect their platforms from fraudulent activities. Leveraging Grab's extensive data capabilities and expertise in fraud prevention, GrabDefence offers a comprehensive solution that includes fraud detection, prevention, and management features. The platform assesses fraud risk scores associated with users, devices, and transactions to pinpoint high-risk activities. Additionally, it allows for the implementation of either standard or customized fraud screening rules, ensuring real-time protection for applications while providing data visualization tools to monitor the effectiveness of these rules, conduct investigations, and evaluate cases. By integrating GrabDefence into their operations, businesses can significantly strengthen the security of their technological infrastructures and transaction processes, thereby reducing potential losses from fraud and enhancing user trust. This suite not only enables organizations to respond quickly to fraudulent activities but also provides valuable insights that allow them to refine their strategies and improve their defenses over time. Ultimately, GrabDefence stands as a vital resource for any business looking to fortify its operations against the ever-evolving landscape of fraud.

What is Appriss Engage?

Protecting your profits while providing outstanding customer experiences is essential. Appriss Engage equips retailers with real-time protections by leveraging AI to deliver behavior-based recommendations that improve the management of returns, claims, and customer appeasement. What sets Appriss Engage apart is its ability to integrate data across multiple channels, resulting in accurate advice for addressing returns and claims. Whether in a physical store or online, Appriss Retail is committed to safeguarding transactions against fraudulent activities and misuse. It provides immediate insights on whether to approve, flag, or deny return requests, effectively reducing conflicts that stem from policy enforcement or biases in face-to-face interactions. This solution not only defends against fraudulent return transactions but also ensures that honest customers can enjoy a superior experience. Moreover, since fraudulent or abusive returners can interact with online platforms or customer service, it underscores the importance of having a robust fraud prevention approach that covers all customer engagement avenues. Consequently, Appriss Engage not only helps preserve profitability but also enhances customer satisfaction, making it an indispensable partner for retailers. By adopting such a holistic approach, businesses can effectively balance risk management with an unwavering commitment to their customers.

Media

Media

Integrations Supported

Integrations Supported

Cumulus Retail
ReturnPro

API Availability

API Availability

Pricing Information

Free
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Grab

Date Founded

2010

Company Location

Singapore

Company Website

defence.grab.com

Company Facts

Organization Name

Appriss Retail

Company Location

United States

Company Website

apprissretail.com/solutions/engage/

Categories and Features

Categories and Features

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