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What is CivicRecordsOnline?
CivicRecordsOnline is a specialized software solution crafted for the effective management of public records requests, specifically tailored for city clerks and records professionals. This platform centralizes all requests, providing detailed information about the requester, the necessary data, compliance deadlines per state regulations, dispatched records, and a complete audit trail. Each subscription tier is equipped with redaction features, enhancing user privacy and compliance. The Instant Privacy Scan function pinpoint sensitive information, including names, addresses, phone numbers, Social Security numbers, and license numbers, presenting them as draft redactions for users to review and approve. Furthermore, users can utilize the Find & Fix Everywhere tool, which allows for the simultaneous removal of specified names or phrases throughout all documents. The Permanent Safety Lock feature guarantees that redactions are securely embedded in a flattened release document, eliminating the possibility of reversal. Additionally, the Smart Medical Catching function identifies health-related data and highlights the names of minors, ensuring thorough protection of sensitive information. Redaction is executed through deterministic pattern matching, providing consistent results for identical inputs every time. The software adheres to public records laws in all 50 states, encompassing deadline regulations and business day calculations, which is essential for compliance. Pricing plans vary from $99 to $499 per month, with no contracts or implementation fees, making it accessible. Moreover, government agencies can benefit from a 14-day free trial to fully explore the software's capabilities. Such a comprehensive suite of features establishes CivicRecordsOnline as an indispensable resource for efficiently handling public records requests and maintaining transparency in government operations.
Media
No images available
Integrations Supported
OpenCities
govAccess
govDelivery
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$99/month per agency
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Granicus
Date Founded
1999
Company Location
United States
Company Website
granicus.com
Company Facts
Organization Name
Paldam LLC
Date Founded
2026
Company Location
United States
Company Website
www.civicrecordsonline.com
Categories and Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management