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What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

What is AZ Screen Recorder?

AZ Screen Recorder is a dependable and high-performance app designed for Android devices, allowing users to create smooth and high-definition recordings of their screens. It comes equipped with an extensive range of features, such as screen capturing, video recording, editing tools, and live streaming functionalities, making it easy to document a variety of content including tutorials, video calls, gaming experiences, and live streams. Users can record gameplay in remarkable quality, with options for 1080p resolution, a frame rate of 60 frames per second, and a bit rate of 12Mbps, ensuring that the output is visually stunning. With various resolutions, frame rates, and bit rates available, users can tailor their recording settings to fit their specific needs. Moreover, the app boasts a Facecam feature, which allows users to overlay their facial expressions in a small, adjustable frame on the screen, adding a personal touch to their recordings. In addition to video recording, AZ Screen Recorder also offers tools for capturing screenshots and editing images seamlessly. A simple tap is all it takes to snap a screenshot, and the built-in editing features allow for cropping or stitching images together effortlessly. This means users can share their creations with friends and family in no time. Overall, this adaptable app acts as an all-in-one multimedia tool for anyone aiming to elevate their screen recording endeavors while enjoying a user-friendly interface.

Media

No images available

Media

Integrations Supported

Zendesk

Integrations Supported

Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Company Facts

Organization Name

AZ Screen Recorder

Company Location

Vietnam

Company Website

hecorat.net/az-screen-recorder/

Categories and Features

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

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