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Ratings and Reviews 0 Ratings

Total
ease
features
design
support

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What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

What is Detail?

Unleash your creativity and produce stunning videos in mere minutes by utilizing the robust capabilities of your Mac. Enhance your visual content by connecting various devices, such as your iPhone, DSLR, or webcam, for an enriched production experience. Capture footage effortlessly from your camera and screen or record from multiple perspectives all in one go. Transition smoothly between horizontal and vertical formats and remix your clips in no time using the advanced magic canvas feature. Leverage the power of Detail to create an exceptionally accurate transcript with just one click, allowing for swift editing that enhances your workflow. Easily pinpoint and export essential clips from your recordings to share across popular platforms like TikTok, YouTube, and Instagram. Elevate your video quality by connecting your iPhone or iPad, or by employing any USB camera, capture card, or webcam for optimal results. With a simple button click, generate a transcript that significantly simplifies your editing journey. Infuse your videos with unique branding elements such as titles, graphics, backgrounds, and images to make your content memorable. Ensure you capture every detail flawlessly; Detail guarantees that all footage is recorded in perfect alignment the moment you press record, streamlining your video production process. Now, with these tools at your disposal, you can transform everyday moments into extraordinary visual stories.

Media

No images available

Media

Integrations Supported

Instagram
LinkedIn
TikTok
X (Twitter)
YouTube
Zendesk

Integrations Supported

Instagram
LinkedIn
TikTok
X (Twitter)
YouTube
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Company Facts

Organization Name

Detail

Company Location

United States

Company Website

detail.co

Categories and Features

Categories and Features

Video Making

Animation
Collaboration Tools
Customizable Branding
Drag & Drop
Media Library
Privacy Options
Social Sharing
Templates
Text Overlay
Text to Video
Video Capture
Voice-Over

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