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Ratings and Reviews 0 Ratings

Total
ease
features
design
support

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What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

What is EaseUS RecExperts?

You can choose to record either a specific section of your screen or the whole display based on what you need, and you can even capture multiple screens simultaneously. This versatile tool is perfect for recording videos, audio, webcam inputs, or images for various uses, making it ideal for capturing content from Zoom meetings, YouTube tutorials, games, and much more. You can effortlessly record internal audio alongside your voice on both Mac and Windows platforms. The software provides options to capture sound from your computer and/or your microphone, and it also allows you to extract audio from video files during or after the recording session. Since engaging videos typically feature a presenter, you can use a webcam to record your face while you screen record. Additionally, you can set the software to stop recording automatically after a specified time, duration, or file size, or opt to split your recordings into separate files for later access. You can adjust the frame rate of your recordings according to your preferences and save them in various formats, including MP4, MOV, AVI, MP3, and PNG. Enjoy a seamless and user-friendly experience while recording videos! With the aid of GPU acceleration technology, EaseUS screen recorder facilitates smooth capturing of gameplay, live streams, and other videos on even lower-end PCs, guaranteeing a lag-free recording experience. Furthermore, there are options to edit your recordings, allowing you to enhance their overall quality and effectiveness even more. The combination of these features makes it a highly valuable tool for anyone looking to create polished video content.

Media

No images available

Media

Integrations Supported

YouTube
Zendesk
Zoom

Integrations Supported

YouTube
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Pricing Information

$19.95 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Company Facts

Organization Name

EaseUS

Company Location

China

Company Website

www.easeus.com/screen-recorder/index.html

Categories and Features

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

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