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Ratings and Reviews 0 Ratings

Total
ease
features
design
support

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What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

What is Ezvid?

Ezvid distinguishes itself with its groundbreaking effects and features that significantly improve video production. The platform provides an extensive array of tools such as voice recording, facecam integration, voice synthesis, screen drawing, and speed adjustment, establishing it as the top choice for crafting videos that inform, entertain, and engage viewers. Users can quickly record their screens with a single click, capturing everything from websites and games to applications and maps displayed on their computers. Once the recording is complete, you have the option to edit the video for future use or upload it directly to YouTube, offering flexibility tailored to your requirements. By harnessing your computer's capabilities, Ezvid delivers exceptionally clear and high-resolution videos of any content displayed on the screen. The software's non-linear editing features allow for speed modification, clip rearrangement, text addition, and the use of image slides, drastically cutting down the time needed to produce a polished final product from hours to mere minutes. With the utilization of advanced C++ binaries, Ezvid optimizes the performance of contemporary multi-core processors and high-end graphics cards, ensuring a seamless editing process. Furthermore, its user-friendly interface caters to both novice and experienced creators, making video production accessible to everyone. This combination of powerful features and ease of use makes Ezvid a compelling option for anyone looking to elevate their video-making experience.

Media

No images available

Media

Integrations Supported

YouTube
Zendesk

Integrations Supported

YouTube
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Company Facts

Organization Name

Ezvid

Date Founded

2009

Company Location

United States

Company Website

www.ezvid.com/ezvid_for_windows

Categories and Features

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Video Editing

3D Video Editing
Audio Tools
Brand Overlay
Collaboration
Media Library
Social Sharing
Speed Adjustment
Split / Merge
Supports HD Resolution
Text Overlay
Video Capture
Video Stabilization

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