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What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

What is Filmage Screen?

Filmage Screen is a powerful video toolkit tailored for macOS users, enabling screen recording, audio capture, video editing, and format conversion with ease. This all-in-one software transforms the process of screen recording by integrating a premium screen recorder, a user-friendly audio capture tool, a flexible video editor, a handy video converter, and a GIF maker, allowing creators to generate impressive video content. Users can easily record their Mac’s screen by choosing specific areas or windows, and can also capture iOS screens via Wi-Fi or USB connections. Moreover, the application boasts an array of editing capabilities, such as adding text boxes, drawings, shapes, and subtitles, which provide a high level of video personalization. It further supports a wide range of conversion formats, enabling users to convert videos into more than 30 formats, including MP4, MOV, AVI, WMV, MKV, FLV, 3GP, and MPEG, while also allowing for quick exports as animated GIFs. Whether you are an experienced professional or just starting out, Filmage Screen equips you with all the essential tools needed to realize your creative ideas effectively. With its intuitive interface and robust features, it streamlines the video creation process, making it accessible for everyone.

Media

No images available

Media

Integrations Supported

Zendesk

Integrations Supported

Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Pricing Information

$29.99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Company Facts

Organization Name

Filmage Pro

Company Website

filmagepro.com

Categories and Features

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Video Editing

3D Video Editing
Audio Tools
Brand Overlay
Collaboration
Media Library
Social Sharing
Speed Adjustment
Split / Merge
Supports HD Resolution
Text Overlay
Video Capture
Video Stabilization

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