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Ratings and Reviews 0 Ratings

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features
design
support

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What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

What is FonePaw ScreenMo?

Expert in recording gameplay, tutorials, and audio on iPhones, iPads, or Android devices, as well as wirelessly mirroring several devices to a PC at the same time, this software enables you to capture your screen on iPhone, iPad, and iPod Touch with just one click. No matter what type of activity is taking place on your iOS devices—whether it's gaming, live chats, or app interactions—you can easily record and save it as a high-definition video. Furthermore, it captures audio, including any voiceovers from the microphone, resulting in a complete video experience. By using AirPlay mirroring or screen mirroring, you can link your iPhone, iPad, or Mac to a Windows PC without needing a USB cable, allowing your iOS display to be showcased in brilliant 1080p high-definition, making it perfect for presentations and educational uses. Streaming your screen to a PC not only amplifies your viewing experience on a larger monitor but also allows you to access a media control bar for easy playback and pause functionality while watching films. Additionally, ScreenMo offers real-time mirroring without any noticeable delay, ensuring that your iOS screen is precisely represented on your Windows computer for smooth interaction. This capability significantly enhances engagement during interactive sessions, proving to be an essential asset for both content creators and educators, as it allows for dynamic presentations and efficient teaching methods. Ultimately, the seamless integration of device functionality and high-quality output makes this tool a must-have for anyone looking to elevate their digital content experience.

Media

No images available

Media

Integrations Supported

Zendesk

Integrations Supported

Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Pricing Information

$19 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Company Facts

Organization Name

FonePaw

Date Founded

2014

Company Website

www.fonepaw.com/screenmo/

Categories and Features

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

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