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features
design
support

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What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

What is Grain?

Grain is an innovative tool designed for capturing and disseminating insights gathered from conversations with customers. Platforms like Zoom, Google Meet, and Microsoft Teams enable users to record, edit, and share video content instantly, making them indispensable for contemporary teams. Since conversations can easily slip from memory, Grain ensures that no detail goes unnoticed, empowering users to recall and share crucial insights effectively. By streamlining the process of capturing these discussions, teams can enhance their collaboration and decision-making efforts.

Media

No images available

Media

Integrations Supported

Asana
Gmail
JAX
Linear
Nango
Notion
Productboard
Slack
Stackreaction
Syncly
Teamgate CRM
Trello
Zapier
Zendesk
Zoom

Integrations Supported

Asana
Gmail
JAX
Linear
Nango
Notion
Productboard
Slack
Stackreaction
Syncly
Teamgate CRM
Trello
Zapier
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Company Facts

Organization Name

Grain

Date Founded

2018

Company Location

United States

Company Website

grain.com

Categories and Features

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Transcription

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

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