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What is GuestAssist?

The GuestAssist App acts as a crucial resource, akin to having an extra team member without the associated costs. It allows guests to effortlessly find all the information they need before and during their stay, which greatly reduces the number of phone calls you might typically handle. Users can easily check their account balances and make instant credit card payments online, ensuring a hassle-free experience. Furthermore, the app offers directions to help navigate your property and provides essential details about available amenities and local services. Guests can also stay updated on weather conditions to plan their activities effectively. Moreover, they can obtain Wi-Fi login information without the need to visit the front desk. The app facilitates the purchase of additional items, such as breakfast packages and picnic baskets, which enhances their overall enjoyment. In summary, the GuestAssist App not only elevates the guest experience but also streamlines your staff's operations. By adopting this app, you can create a seamless and efficient experience tailored to your guests' needs, ultimately fostering greater satisfaction and loyalty.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

Cloudbeds
FLEXIPASS
Infor HMS
Jonas Chorum
Knowcross
Maestro PMS
Mews
MyHMS
OpenHotel PMS
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
WebRezPro
innRoad
rezStream Cloud PMS
roomMaster

Integrations Supported

Cloudbeds
FLEXIPASS
Infor HMS
Jonas Chorum
Knowcross
Maestro PMS
Mews
MyHMS
OpenHotel PMS
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
WebRezPro
innRoad
rezStream Cloud PMS
roomMaster

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NewBook

Date Founded

2010

Company Location

Australia

Company Website

guestassist.app/

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

Categories and Features

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